Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Miller

Pendleton,NC

Summary

Proven leader with extensive experience at McDonald's Restaurant, excelling in team leadership and customer service management. Demonstrated ability to enhance team performance and customer satisfaction through effective training and problem-solving. Skilled in cash handling and maintaining safety protocols, significantly reducing discrepancies and fostering a positive work environment. Reliable Shift Leader with 20+ years in [Type] industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Shift Leader

McDonald's Restaurant
06.2019 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

Data Entry Certificate - Business

Tri County Technology College
Pendleton, SC
06.1996

High School Diploma -

Pendleton High School
Pendleton, SC
05.1985

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Flexible Schedule
  • Team motivation
  • Strong verbal and written communication
  • Training Assistance
  • Creative Problem-Solving
  • Customer Service Management
  • Team Collaboration and Leadership
  • Staff education and training
  • Goal Setting and Tracking
  • Motivational Leadership
  • Safety processes and procedures
  • Assigning Work
  • Inventory Counts
  • Complaint resolution
  • Shift Paperwork Completion
  • Role Modeling
  • Daily workflows
  • Policy Enforcement
  • Professional Appearance
  • Shift Scheduling
  • Quality control assurance
  • Rules Enforcement

Timeline

Shift Leader

McDonald's Restaurant
06.2019 - 07.2024

Data Entry Certificate - Business

Tri County Technology College

High School Diploma -

Pendleton High School
Janet Miller