Janet Miller
Benton,LA
Summary
Accomplished Senior Certified Pharmacy Technician with a proven track record at Walgreens Pharmacy, showcasing expertise in inventory management and problem-solving skills. Excelled in enhancing patient outcomes and operational efficiency through meticulous prescription processing and insurance verification. Demonstrated exceptional service, reducing medication errors and boosting customer retention significantly.
Overview
25
25
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens Pharmacy
6280 Hwy 3, Benton LA 71006
08.2023 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
Brookshire's Grocery
6280 Hwy 3, Benton LA 71006
10.1999 - 08.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Resolved third-party billing, computer system and customer service issues.
Education
Business
Bossier Parish Community College
Bossier City, LADiploma - Data Entry And Computer Operations
Draughon Business College
Shreveport, LASkills
- Immunization administration
- Problem-solving skills
- Insurance billing
- Insurance verification
- Prescription processing
- Pharmacy and customer records management
- Order verification
- Insurance processing
- Data entry
- Medical insurance claims processing
- Inventory management
- Certified pharmacy technician (cpht)
Timeline
Senior Certified Pharmacy Technician
Walgreens Pharmacy
08.2023 - Current
Certified Pharmacy Technician
Brookshire's Grocery
10.1999 - 08.2023
Business
Bossier Parish Community College
Diploma - Data Entry And Computer Operations
Draughon Business College