Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janet Montes

Chino,CA

Summary

Dynamic administrative professional with a proven track record at Crown Limousine, excelling in customer service and problem-solving. Bilingual in Spanish and English, adept at data entry and travel coordination, I foster strong client relationships and enhance team productivity through effective communication and organizational skills. Committed to delivering exceptional results in fast-paced environments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Crown Limousine
01.2024 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Performed research to collect and record industry data.

Customer Service Manager

M & M Market
04.2019 - 06.2024
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Created and reviewed invoices to confirm accuracy.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Retail Manager

Halloween Express
08.2015 - 11.2018
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and addressed customer concerns.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Initiated comprehensive training program for new hires, ensuring consistent level of service across team.
  • Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Revamped product displays to enhance visual appeal and stimulate interest.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Associate of Arts - Marketing

Mt. San Antonio College
Walnut, CA
06-2027

Skills

  • Bilingual Spanish/English
  • Computer skills
  • Microsoft Excel
  • Data entry
  • Microsoft Word
  • Office management
  • Customer service
  • Microsoft PowerPoint
  • Problem-solving
  • Customer and client relations
  • Administrative support
  • Scheduling
  • Multi-line telephone systems
  • Microsoft outlook
  • Travel coordination
  • Dedicated team player
  • Social media management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant

Crown Limousine
01.2024 - Current

Customer Service Manager

M & M Market
04.2019 - 06.2024

Retail Manager

Halloween Express
08.2015 - 11.2018

Associate of Arts - Marketing

Mt. San Antonio College

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