Janet Morales
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Agent
PLS Check Cashers
01.2023 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
High School Diploma -
James Madison High School
Dallas, TX05.2023
Skills
- Online Systems
- Comparing Products
- Providing Feedback
- Understanding Customer Needs
- Collaborative Environments
- Client Relationships
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Agent
PLS Check Cashers
01.2023 - Current
High School Diploma -
James Madison High School
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