Janet Morgan
Midlothian,VA
Summary
Knowledgeable Customer service cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
12
12
years of professional experience
Work History
Cashier/stock
DASH IN Food Stores
07.2024 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted in maintaining a clean and organized checkout area to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
Hospital Nurse Technician PRN
Johnston Willis Hospital
Midlothian, VA
02.2021 - 07.2022
- Cared for patients in 15 room step down ortho unit/medical/surgical unit
- Vitals/Blood sugar checks
- Feeding/bathing/toileting dependent on patient needs
- Documentation (charting) for each patient
- Floating to different floors
- Standing and walking for 12-14 hours per shift
- Pass down documentation to next shift
- CPR certification
Store Opener/daytime Prep/lead Cashier/Trainer
Arbys Restaurant
Midlothian, VA
01.2016 - 06.2018
- Cleaned inside/outside, prepped and stocked frontline for daytime operations
- Register operations of cash, check and credit card transactions with 100% accuracy
- Completed sales in excess of $2000-4000 in daily shift sales with near-zero error rate using POS system
- Trained as head cashier/trainer to serve as back-up coverage while providing customers/workers with optimal support.
Front End Supervisor
Dick's Sporting Goods, Inc
Midlothian, Virginia
10.2013 - 01.2015
- Front End supervisor.
- Provided excellent customer service to every customer that entered the store.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Safe counts and all money counting responsibilities.
- Key holder to all registers.
- Assisted managers in merchandising throughout the store.
- Trained and mentored staff on customer service excellence and product knowledge.
- Resolved customer inquiries and escalated issues promptly to maintain satisfaction levels.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Education
Associate of Health Sciences - Health And Wellness
Brightpoint
Midlothian, VA12.2023
No Degree - Nursing
South University
Richmond, Va3.2021
Skills
- MS Office skills that include Word, Excel, and PowerPoint
- Written Communication
- Reliable and Responsible
- Teamwork and Collaboration
- Strong attention to detail, analytical reasoning and time management skills
- Training and Development as a team leader and trainer
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Service and Assistance
- Critical Thinking
- Understanding Customer Needs
Additional Information
- AWARDS , Dean's list 2017
Timeline
Cashier/stock
DASH IN Food Stores
07.2024 - Current
Hospital Nurse Technician PRN
Johnston Willis Hospital
02.2021 - 07.2022
Store Opener/daytime Prep/lead Cashier/Trainer
Arbys Restaurant
01.2016 - 06.2018
Front End Supervisor
Dick's Sporting Goods, Inc
10.2013 - 01.2015
Associate of Health Sciences - Health And Wellness
Brightpoint
No Degree - Nursing
South University