JANET M. STOSUR
Brookfield,IL
Summary
Experienced banking professional with a proven track record in team collaboration and results-driven performance. Demonstrates reliability and adaptability in dynamic environments. Recognized for strong communication, problem-solving abilities, and resilience.
Overview
20
20
years of professional experience
Work History
Senior Universal Banker
Inland Bank and Trust (now Byline Bank)
04.2017 - 04.2024
- Sales, Customer Service, and Cash Handling
- Supervising 3-4 individuals daily
- Ensuring Branch is run smoothly according to standards in the absence of Branch Manager
- Responsible for business development and site visits to establish, expand, and maintain customer relationships
- Create work schedule and delegate operational tasks in collaboration with Branch Manager
- Ensure FDIC signage, brochures, and marketing materials are current and displays are in compliance
- Creating and maintaining standard operating procedure checklists and forms for banker and/or teller processes
- Running periodic reports and analyzing data to rate periodic branch performance
- Created displays for Indy Bear Promotion
- Training new employees on policies and procedures and providing them with a solid foundation for future success
Co-Manager
Hobby Lobby
03.2016 - 04.2017
- Managing the store in collaboration with store manager
- Leading 35+ store employees
- Creating work schedules by determining payroll utilization with regard to sales on a daily basis, and comparisons from the prior year
- Prioritizing workloads, along with store weekly orders, merchandising, and store resets
- Responsible for maintaining high standards throughout store, departments, and surrounding areas
- Communicate important information to employees impacted and ensure follow through
- Train new employees (including new Co managers) at our location
- Participate in hiring, termination, and disciplinary roles
- Follow up with employees on daily tasks and performance issues
- Organize emails, memos, paperwork, photos, etc., and keep accessible for future reference
- Maintain employee files
- Ensure policies and procedures are followed per company guidelines
- Prepare deposits and bookkeeping paperwork daily
- Solve/resolve issues at the store level, including employee questions and conflicts, as well as Customer Service-related issues
- Provide excellent customer service and minimize complaints to the corporate office
- Coach employees when needed
- Work with Loss Prevention to prevent shoplifting and to keep store in compliance with checks and balances
- Work with Risk Management to ensure claims are processed correctly
- Set, merchandise, and manage seasonal department, along with all other departments, every quarter
Assistant Manager
Hobby Lobby
03.2011 - 04.2014
- Providing excellent customer service using skills developed through prior work experience
- Supervising between four to ten individuals at any given period
- Monitoring cashiers and assisting managers with managerial duties
- Responsible for closing the store in a timely manner twice a week, and ensuring all departments are clean and ready for the next business day
- Responsible for approving customer returns and refunds
- Experience working in cash office/bookkeeping and balancing cash registers
- Reset Team Leader; responsible for coordinating new layouts sent to store and delegating tasks to specific team members
- Responsible for preventing internal and external theft
- Involved in hiring process upon request of Store Manager
Customer Service Manager
Hobby Lobby
11.2010 - 03.2011
- Monitored cashiers and ensuring customer wait-time is limited
- Responsible for approving customer returns and refunds
- Responded to customer service inquiries
- Addressed and resolved any potential customer issues/problems
Assistant Manager (Temporary)
Assistant Manager (Temporary)
09.2010 - 11.2010
- Provided excellent customer service using skills developed through prior work experience
- Supervised between four to ten individuals at any given period
- Monitored cashiers and assisted managers with managerial duties
- Responsible for closing the store in a timely manner, and ensured all departments were clean and ready for the next business day
- Responsible for approving customer returns and refunds
- Filled-in position for Assistant Manager on maternity leave
Home Accents Department Head
Home Accents Department Head
10.2008 - 11.2010
- Responsible for the Home Accent Department, resets, updates and merchandising
- Accurate processing of customer purchases at front registers
- Responsible for accurate stock orders and unloading and unpacking store freight
Independently Contracted Chauffeur
Hyder and Sons, Inc.
03.2008 - 07.2008
- Delivered exemplary customer service through interaction with customers, prompt services, and ensured all personal items were cared for
- Responsible for safe transport of customers to various destinations, including O'Hare and Midway airports
- Processed credit card and cash transactions from customers
Teller Manager
Charter One Bank
09.2007 - 01.2008
- Accurately handled cash transactions & ensuring great customer service
- Managed two tellers, assisted them with customer issues, sales and referrals
- Initiated team-building strategies and encouraged tellers to exceed expectations
- Periodically met with tellers to discuss job performance and goals
Senior Teller
Senior Teller
09.2005 - 09.2007
- Performed cash handling and provided excellent customer service
- Cross-sold products offered by the bank and referred customers to personal bankers
Moonlight Agent
W Hotel Lakeshore
10.2004 - 09.2005
- Processed nightly reports for audit, to ensure that rates and guests were charged correctly
- Handled guest payments during their check in and check out
- Responded to guest inquires, requests, and reservations
- Went above and beyond to ensure guests were satisfied with their stay in accordance with the W Brand
Education
Bachelor of Arts Degree - Anthropology
University of Illinois at Chicago
05.2003
Skills
- Microsoft Windows, Outlook, & Word proficient
- Basic knowledge of Excel and Power Point
- Proficient in typing and 10 key
- Self motivated, outgoing, works well independently and with others
- Detail oriented, creative, results-driven
- Over 9 years of retail banking experience as a professional personal banker and teller
- Flexible and open to learning new skills
- Goal oriented with ability to multitask and prioritize projects to exceed goals and deadlines
- Team-builder through motivational leadership
- Intermediate level Spanish speaker
Timeline
Senior Universal Banker
Inland Bank and Trust (now Byline Bank)
04.2017 - 04.2024
Co-Manager
Hobby Lobby
03.2016 - 04.2017
Assistant Manager
Hobby Lobby
03.2011 - 04.2014
Customer Service Manager
Hobby Lobby
11.2010 - 03.2011
Assistant Manager (Temporary)
Assistant Manager (Temporary)
09.2010 - 11.2010
Home Accents Department Head
Home Accents Department Head
10.2008 - 11.2010
Independently Contracted Chauffeur
Hyder and Sons, Inc.
03.2008 - 07.2008
Teller Manager
Charter One Bank
09.2007 - 01.2008
Senior Teller
Senior Teller
09.2005 - 09.2007
Moonlight Agent
W Hotel Lakeshore
10.2004 - 09.2005
Bachelor of Arts Degree - Anthropology
University of Illinois at Chicago
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