Janet M Taylor
Albuquerque,New Mexico
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant for the Sandia Field Office Admin Pool
Strativia
02.2022 - 10.2024
- Company Overview: NNSA/DOE Contract, Albuquerque, NM
- Administrative Support Assistant within an administrative pool providing services and support to the Sandia Field Office (SFO) and Office of the Manger, Chief of Staff (OOM/COS) in all facets of coverage for five divisions and the Office of the Manger (OOM)
- Serves as the administrative specialist/support staff person/advisor to the Manager, Deputy Manager, Chief of Staff and Public Affairs Director who are members of the Senior Executive Service of the Sandia Field Office (SFO)
- Ability to manage competing priorities in a fast-paced work environment
- Experience ensuring policies and procedures are successfully interpreted which have impact on the NNSA mission and departmental initiatives
- Have comprehensive knowledge of office/administrative management principles, practices and techniques and the skill to adapt work products to resolve issues or to recommend administrative program changes sufficient to perform a wide variety of administrative operations, programs, functions, and activities inside and outside of the organization that may represent Manager’s or Assistant Manager’s office for administrative support processes/changes
- Specific duties include: Providing a broad range of program support to all staff members of the Sandia Field Office, including maintaining interpersonal communication with personnel at all levels; FOM/DFOM, SES and Assistant Managers while exercising tact, diplomacy, and discretion
- Draft briefing materials, reports, correspondence, SFO procedures, etc., for staff presentation on various policy, program or operational matters focusing on major critical issues
- SharePoint site usage and updates
- Formal correspondence, collate briefing materials, mail distribution, senior federal official calendar management, and coordination of documents requiring staff action
- Front office coverage for the Manager and Deputy Manager to include scheduling meetings, phone coverage, conference set up, video teleconference scheduling, and correspondence eDoc packages
- Skills in use of Information Technology business applications to include Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams) Adobe and eDocs
- Demonstrating the ability to work independently to plan, prioritize, and organize work to facilitate efficiency and effectiveness of the office
- Coordinating with Facilities Manager for maintenance and repairs
- Assisting with special projects for Chief of Staff
- Reviewing the Office of the Executive Secretariat’s Correspondence Guide, EIA Writing Style Guide
- Scheduling and maintaining government vehicles
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting and badging visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, correspondence formatting, editing, and concurrence process.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant for Personnel Security Department NA-74
SAVA/AKIMA
12.2019 - 02.2022
- Company Overview: DOE Contract, Albuquerque, NM
- Process Human Reliability Program’s 470.3’s (input in CATS and log outgoing) from twelve NNSA/DOE sites
- Create Excel Spreadsheets for HRP logs and reports, formal correspondence using Word, retrieve credit reports, filled in for Psych record and appointment needs, calendar management; and other administrative duties as needed to include ordering supplies and covering phones
Contract Federal Background Investigator (Self-employed)
1 Force
09.2015 - 12.2019
- Contract Investigator – 30 to 70 units per week, low re-open rate; case deadlines met or exceeded; assisted with training and mentoring other investigators; interviews of subjects, sources to include employers, co-workers, neighbors, friends, and others for any issue resolution; employment, law enforcement, and security record retrieval; handled some extensive and difficult issues/cases; report writing; extensive work with NBIB T2 – T5’s; ICE, DOE, DOD, and DHS credentials; one of 1 Force’s top producers; I worked from home, self-employed, Federal Programs: PIPS, FDR, FWS
- Conducted comprehensive field interviews with subjects, references, and other relevant parties to gather accurate information for investigation reports.
- Improved case completion rates by prioritizing tasks and managing time effectively in a fast-paced environment.
- Reduced turnaround time for case closures by implementing effective interview techniques and strategies.
- Assisted in training new investigators, sharing knowledge and experience to ensure their success in the role.
- Enhanced investigation accuracy by conducting thorough background checks and verifying information through multiple sources.
- Efficiently managed caseloads through keen organization skills and diligent follow-up on outstanding items requiring resolution.
- Ensured compliance with federal regulations by maintaining detailed records and documentation of investigations.
- Demonstrated adaptability by handling a diverse range of cases for government clearances.
- Maintained strict confidentiality of sensitive information, adhering to privacy guidelines and ethical standards at all times.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally.
- Documented information and submitted detailed reports.
- Performed financial background checks.
- Reviewed and analyzed detailed records.
- Traveled to near and far places required for collecting specific information.
Federal Background Investigator
CACI, Inc.
02.2015 - 08.2015
- Level 2 Investigator – Investigate the background clearances for government/contract employees including interviewing Subject, Sources, and record retrieval; issue resolution
- Wrote and submitted technical reports
- Ensured compliance with federal regulations by maintaining detailed records and documentation of investigations.
- Collaborated closely with adjudicators to address any questions or discrepancies found during reviews of investigation findings.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally.
- Enhanced investigation accuracy by conducting thorough background checks and verifying information through multiple sources.
- Exceeded performance metrics by consistently completing high-quality investigations within established timeframes.
- Efficiently managed caseloads through keen organization skills and diligent follow-up on outstanding items requiring resolution.
- Maintained strict confidentiality of sensitive information, adhering to privacy guidelines and ethical standards at all times.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Reviewed and analyzed detailed records.
- Traveled to near and far places required for collecting specific information.
- Performed financial background checks.
- Conducted comprehensive field interviews with subjects, references, and other relevant parties to gather accurate information for investigation reports.
Federal Background Investigator
Perspecta/KeyPoint Government Solutions
10.2012 - 02.2015
- Level 1 Investigator - investigate the background clearances for government employees including interviewing Subjects, Sources, and record retrieval
- Enhanced investigation accuracy by conducting thorough background checks and verifying information through multiple sources.
- Collaborated closely with adjudicators to address any questions or discrepancies found during reviews of investigation findings.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally.
- Demonstrated adaptability by handling a diverse range of cases, from government clearances to employment verifications.
- Efficiently managed caseloads through keen organization skills and diligent follow-up on outstanding items requiring resolution.
- Reduced turnaround time for case closures by implementing effective interview techniques and strategies.
- Maintained strict confidentiality of sensitive information, adhering to privacy guidelines and ethical standards at all times.
- Conducted comprehensive field interviews with subjects, references, and other relevant parties to gather accurate information for investigation reports.
- Improved case completion rates by prioritizing tasks and managing time effectively in a fast-paced environment.
- Documented information and submitted detailed reports.
- Reviewed and analyzed detailed records.
- Traveled to near and far places required for collecting specific information.
- Performed financial background checks.
Intermediate Test Administrator GS-0303-04/01
US Army Military Entrance Processing Station
08.2011 - 09.2012
- Administer the ASVAB (Armed Services Vocational Aptitude Battery) at high schools throughout New Mexico as assigned and gave the Enlistment Exam at remote enlistment testing centers
- Training of new personnel
Intermediate Federal Test Administrator GS4/02
Office of Personnel Management (OPM)
06.2006 - 09.2012
- Administered the Armed Forces Vocational Aptitude Battery (ASVAB) at high schools from Socorro to the Colorado border; Enlistment Exam, Border Patrol Agent Exam, and other Federal tests as needed for IRS and ICE positions
- While testing at high schools, including charter, public, alternative, and private, I talked to the students about the opportunities of future training and schooling
- Assisted the Transportation Safety Administration (TSA) with hiring assessments
- For OPM I interviewed Test Administrator (TA) applicants, trained new TA’s, managed supplies, set up new TA’s; assisted with scheduling of testing; wrote training guides; travel reports and Federal payroll entries.
Education
business/computers
Lenoir Community College
Kinston, NC01.1980
Skills
- Microsoft Office; Word, Excel, PowerPoint, Teams, Outlook
- Adobe
- Federal programs and data bases
- Strong Problem Solver; Critical Thinking
- Scheduling and calendar management
- Deadline-oriented
- Professional and mature; Business Administration
- Writing reports
Clearance
- DOE L Clearance, 06/06 - 09/12; 2022 - 2024
- OPM/DOD Q Clearance, 2012 - 2022
Timeline
Administrative Assistant for the Sandia Field Office Admin Pool
Strativia
02.2022 - 10.2024
Administrative Assistant for Personnel Security Department NA-74
SAVA/AKIMA
12.2019 - 02.2022
Contract Federal Background Investigator (Self-employed)
1 Force
09.2015 - 12.2019
Federal Background Investigator
CACI, Inc.
02.2015 - 08.2015
Federal Background Investigator
Perspecta/KeyPoint Government Solutions
10.2012 - 02.2015
Intermediate Test Administrator GS-0303-04/01
US Army Military Entrance Processing Station
08.2011 - 09.2012
Intermediate Federal Test Administrator GS4/02
Office of Personnel Management (OPM)
06.2006 - 09.2012
business/computers
Lenoir Community College
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