Janet Mullen
Tulsa
Summary
Dynamic Human Resources Generalist with a proven track record at Supported Community Lifestyles, excelling in recruitment and employee onboarding. Skilled in records management and background checks, I advocate for staff while enhancing candidate experiences. My strong communication and problem-solving abilities drive successful hiring processes and foster employee development initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Supported Community Lifestyles
10.2023 - Current
- Coordinated recruitment processes, enhancing candidate experience and streamlining hiring timelines.
- Assisted in onboarding programs, ensuring new hires received essential training and resources.
- Managed employee records, maintaining accuracy and compliance with organizational policies.
- Facilitated criminal background check process for new hires.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Advocated for staff members, helping to identify and resolve conflicts.
Customer Service Representative
Hartford Insurance Group
09.2022 - 06.2023
- Resolved customer issues through effective communication and problem-solving.
- Managed high-volume calls while ensuring accuracy in information provided.
- Handled complaints with empathy, boosting loyalty and repeat business.
- Maintained detailed records for proper follow-up and issue resolution.
Office Specialist
Counseling And Recovery Services of Oklahoma
04.2014 - 08.2022
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Human Resources
Tulsa Community College
Tulsa, OK05-2016
Skills
- Employee onboarding
- HR policies implementation
- Records management
- Recruitment
- Background checks
- Interviewing
Certification
- Behavioral Case Manager II
Timeline
Human Resources Generalist
Supported Community Lifestyles
10.2023 - Current
Customer Service Representative
Hartford Insurance Group
09.2022 - 06.2023
Office Specialist
Counseling And Recovery Services of Oklahoma
04.2014 - 08.2022
No Degree - Human Resources
Tulsa Community College
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