Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Munoz

Arlington

Summary

Reliable and customer-focused professional with experience in both clerical and hospitality roles. Skilled in , front desk operations, data entry, and providing exceptional guest service. Known for strong communication, multitasking, and organizational skills in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Front Desk Supervisor

Aloft Hotel
07.2023 - Current
  • Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
  • Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
  • Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
  • Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
  • Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
  • Trained new front desk agents on standard operating procedures and customer service best practices
  • Created and maintained weekly front desk staff schedules, ensuring adequate coverage for all shifts

Data Entry Clerk

Canales Furniture
03.2023 - 06.2023
  • Was in charged of adding items to website and giving accurate prices to clients
  • Made sure data on excel was correct and organized
  • Took out inventory for items that were sold everyday
  • Identified data entry errors and related issues and reported them to supervisors for resolution.

Cashier/Customer Service

1/2 of 1/2 Name Brand Clothing
09.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Was in charged of completing inventory every week.

Cashier/Team Member

Golden Chick
08.2020 - 01.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Restocked food supplies in kitchen and organized storage areas.
  • Operated cash register and processed payment for customers.

Education

High school diploma -

Sam Houston High School
Arlington, TX
08.2020

Skills

  • Cashiering
  • Customer service
  • Retail Merchandising
  • Hospitality
  • Data Entry
  • Bilingual
  • Active Listening Skills
  • Fast Learner
  • Team Training

Timeline

Front Desk Supervisor

Aloft Hotel
07.2023 - Current

Data Entry Clerk

Canales Furniture
03.2023 - 06.2023

Cashier/Customer Service

1/2 of 1/2 Name Brand Clothing
09.2021 - 03.2023

Cashier/Team Member

Golden Chick
08.2020 - 01.2021

High school diploma -

Sam Houston High School

Similar Profiles

CREATE PROFILE