Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Janet Nadeau

Gorham,NH

Summary

Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

Overview

31
31
years of professional experience

Work History

Bank Service Representative

Bank of New Hampshire
04.1997 - 10.2022
  • Maintained productivity and quality standards at all times.
  • Consistently demonstrated a strong work ethic, flexability, and positive attitude. Arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Greeting customers and respomding to their needs with friendly and knowledgeable service and remedying issues promptly and effectively.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Updated accounts with latest information.
  • Performed bank teller duties, including processing deposits and withdrawals, check cashing, and accepting loan payments, while maintaining accurate records, balancing cash drawer and end of day vault balancing.

Childcare Worker

White Mtn Community College
05.1991 - 04.1997
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children's social skills by facilitating group activities and promoting positive interactions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Promoted good behavior with positive reinforcement methods.
  • Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Education

Behavioral Science -

Granite State College
Online
06-2012

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Active listening
  • Customer service
  • Key holder experience
  • Complaint handling
  • Account updates

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Native or Bilingual

Timeline

Bank Service Representative

Bank of New Hampshire
04.1997 - 10.2022

Childcare Worker

White Mtn Community College
05.1991 - 04.1997

Behavioral Science -

Granite State College

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