Janet Neal
Orlando,FL
Summary
Hello, I’m Janet a dedicated customer service expert with a proven track record of high productivity and effective task management. Expertise in conflict resolution, data entry, and customer relationship management enhances service delivery. Excellent communication and adaptability skills ensure customer satisfaction. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer Unarmed
ANDYFRAIN SECURITY
Orlando, FL
04.2025 - Current
- Assisted with bag checks to maintain security protocols. Supported crowd control efforts to ensure safety of attendees. Operated hand-held and two-way radios for effective communication.
Customer Service Representative
Conduent state and local solutions Inc
Ocoee, FL
12.2021 - Current
- Facilitated customer interactions with a warm and professional demeanor.
- Executed customer transaction processing to ensure accurate and efficient service delivery.
- Addressed and resolved customer issues to enhance satisfaction and loyalty.
- Facilitated inbound and outbound communication with clients. Assisted in addressing customer inquiries and resolving issues. Supported team efforts in maintaining high levels of customer satisfaction.
- Addressed inquiries with prompt and accurate responses.
- Facilitated resolution of customer account issues to enhance satisfaction.
- Executed accurate and efficient typing tasks to support documentation processes.
- Managed incoming calls to ensure timely response and customer satisfaction.
Customer Service Associate
Walmart
Orlando, FL
02.2019 - 12.2021
- Managed customer transactions to ensure efficient and accurate checkouts.
- Provided comprehensive responses to customer questions about merchandise to enhance satisfaction.
- Assisted in identifying and retrieving merchandise to enhance customer service efficiency.
Crew Member and Cashier
Wendy's
Orlando, FL
07.2017 - 01.2019
- Collaborated with team members to maintain high standards of customer satisfaction and operational efficiency.
- Managed cash register operations to ensure accurate and timely processing of sales.
- Enhanced customer experience by greeting each individual upon entry.
- Facilitated order intake to enhance customer service experience.
Education
High school diploma - undefined
Jones high school
Orlando, FL05.2018
Skills
- Customer service, Customer Support, Hospitality
- Productivity software
- Client interaction via phone call
- Microsoft Outlook, teams, PowerPoint, Excel, Office
- Conflict management, Customer inquiry handling
- Outbound, inbound calling
- Time management
- Security
- CCTV / surveillance, Patrolling
- Cash handling
- Food Safety, Food service
- POS
- Google Workspace
- Phone etiquette
- Operating systems
- Data entry
- Analysis skills
- Guest relations, Guest Services
- Call center
- Crew Member
- Adobe Acrobat
Certification
- Driver's License
- Guard Card
- April 2027
- Class D Security
- Secret Clearance
- Food Safety Certification
- Class D
- Food Handler Certification
Timeline
Security Officer Unarmed
ANDYFRAIN SECURITY
04.2025 - Current
Customer Service Representative
Conduent state and local solutions Inc
12.2021 - Current
Customer Service Associate
Walmart
02.2019 - 12.2021
Crew Member and Cashier
Wendy's
07.2017 - 01.2019
High school diploma - undefined
Jones high school