Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janet Neighbors

Lawton,OK

Summary

Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.

Overview

27
27
years of professional experience

Work History

In Home Sales Specialist

Lowe's
06.2021 - Current
  • Enhanced customer relationships by providing detailed product knowledge and personalized service.
  • Coordinated sales activities to maximize revenue growth and expand market share.
  • Developed sales strategies, optimizing client acquisition and retention.
  • Increased sales volume with effective cross-selling and upselling techniques.
  • Conducted market research to identify emerging trends and adjust sales tactics accordingly.
  • Improved customer engagement by delivering exceptional service and resolving inquiries promptly.
  • Coordinate with other departments to streamline Communication.
  • Achieved sales targets, leveraging expertise in product offerings and market conditions.
  • Prepared sales reports to analyze performance and enhance business strategies.
  • Enhanced client satisfaction by understanding needs and tailoring product recommendations.
  • Facilitated training sessions for junior sales staff to improve overall team performance.


Outside Sales Representative

ABC Supply
03.2020 - 06.2021
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Built strong client rapport to establish diversified network of connections.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.

Pro Services Department Supervisor

Lowe's
03.2018 - 03.2020
  • Improved operational efficiency by overseeing day-to-day activities and streamlining department workflows.
  • Coordinated team efforts to achieve department goals and maintain high standards.
  • Enhanced customer satisfaction with attentive service and quick resolution of issues.
  • Led team meetings to discuss performance metrics and develop improvement strategies.
  • Implemented training programs for staff to ensure compliance with company policies.
  • Increased team productivity by fostering a positive work environment and encouraging collaboration.
  • Managed inventory levels to prevent stock shortages and maintain product availability.
  • Developed training programs for enhancing team skills and knowledge.
  • Coordinated with other departments to streamline communication.

Store Manger

McCoy's Building Supply
06.1998 - 06.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

High School Diploma -

Lawton High School
Lawton, OK

Skills

  • Sales strategy
  • Client engagement
  • Product knowledge
  • Customer relationship management
  • Solution selling
  • Networking skills
  • Market analysis
  • Revenue growth
  • Closing sales
  • Target achievement
  • Upselling techniques

Languages

Spanish
Native or Bilingual

Timeline

In Home Sales Specialist

Lowe's
06.2021 - Current

Outside Sales Representative

ABC Supply
03.2020 - 06.2021

Pro Services Department Supervisor

Lowe's
03.2018 - 03.2020

Store Manger

McCoy's Building Supply
06.1998 - 06.2017

High School Diploma -

Lawton High School

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Janet Neighbors