Ja’Net Nelson-Alvin
Roseville
Summary
Medical Office expert with 20 years of experience optimizing office operations and enhancing patient engagement. Detail-oriented professional skilled in managing administrative and clinical tasks efficiently. Adaptable in learning new technologies and software applications to improve workflow. Proven ability to foster a welcoming environment for patients while ensuring seamless office functionality.
Overview
18
18
years of professional experience
Work History
Medical Record Tech ROI
DEPT OF VETERAN AFFAIRS
01.2023 - 10.2025
- Processed all incoming requests to the facility along with information required by the VA regional office.
- Processed social security request using ROI software.
- Communicated with patients/ third parties adhering to HIPPA requirements to safeguard patient confidentiality.
- Ensured compliance with safety protocols and regulations in all procedures.
- Responded to patient inquiries, providing timely information and support.
Certified Medical Office Assistant
Corewell Health
01.2015 - 01.2023
- Registered patients and scheduled appointments
- Collected copays and insurance data, applying full and proper payment to patient’s accounts.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted healthcare providers with patient intake and documentation processes.
- Implemented office procedures to enhance patient flow and reduce wait times.
Lead Medical Assistant
Medical Weight Loss
01.2008 - 01.2015
- Measured vital signs, EKG’s, venipuncture and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments, stock, and inventory.
- Trained and mentored new medical assistants on clinic procedures.
- Educated patients on nutrition, exercise, and lifestyle changes.
Education
Bachelor of Science - Healthcare Administration
Capella University
01.2022
Associate General Studies -
Oakland Community College
01.2014
Certified Medical Assistant -
Ross Medical Education Center
01.2003
Skills
- BLS certification
- Patient communication
- Administrative support
- Epic systems proficiency
- Data management
- Time management
- Leadership
- Written and verbal communication
Timeline
Medical Record Tech ROI
DEPT OF VETERAN AFFAIRS
01.2023 - 10.2025
Certified Medical Office Assistant
Corewell Health
01.2015 - 01.2023
Lead Medical Assistant
Medical Weight Loss
01.2008 - 01.2015
Bachelor of Science - Healthcare Administration
Capella University
Associate General Studies -
Oakland Community College
Certified Medical Assistant -
Ross Medical Education Center