JANET NEWSOM
Tulsa,Ok
Summary
Knowledgeable and dedicated client and customer service professional with extensive experience in the client service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Sales Associate
Valentus
TULSA, OK
10.2020 - Current
- Independent sales associate for health and weight loss products
- Constructed and executed my own marketing plan
- Recruiting of new customers and business partners
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding benefits for merchandise.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Client Service Representative
Metropolitan Insurance
Tulsa, Ok
06.2014 - 10.2020
- Navigated multiple computer programs during each call to locate information, document interactions and put solutions into motion
- Delivered online support, troubleshot and handled escalations to elevate client experience
- Helped clients with inquiries related to benefits and status of healthcare-related actions
- Engaged with customers to understand and resolve issues and answer product questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Billing Specialist
Trimac Transportation
Tulsa, Ok
01.2001 - 03.2014
- Resolved invoicing issues within required time frames and posted on accounts receivable reports
- Verified and input billing charges into applicable systems
- Reviewed daily invoices
- Prepared carefully itemized statements, bills and invoices and obtain payments for products and services
- Generated delivery receipts and invoices for drivers.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Education
Associate of Science - Business Administration
Tulsa Community College
05.2005
Skills
- Data Entry Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Service Outbound Calling
- MS Office
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Accurate Recordkeeping
Timeline
Sales Associate
Valentus
10.2020 - Current
Client Service Representative
Metropolitan Insurance
06.2014 - 10.2020
Billing Specialist
Trimac Transportation
01.2001 - 03.2014
Associate of Science - Business Administration
Tulsa Community College
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