Summary
Overview
Work History
Education
Skills
Certification
Timeline

JANET NEWSOME

Washington,DC

Summary

Strategic Customer Success Leader with over a decade of experience driving organizational transformation through impactful program management, stakeholder engagement, and cross-functional collaboration. Proven ability to align solutions with customer goals, enhance account health, and deliver measurable value through inclusive leadership initiatives. A trusted advisor skilled in scaling programs, managing strategic partnerships, and fostering long-term customer relationships.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Program Manager

The Mission Continues
04.2017 - 05.2024
  • Acted as a strategic advisor to participants and stakeholders, aligning programs with individual and organizational goals—achieving a 100% satisfaction rate across three national cohorts.
  • Spearheaded the digital transformation of veteran-focused leadership programs, transitioning 97% of training to a virtual format while maintaining engagement and continuity.
  • Proactively identified and resolved program risks during initial rollouts, reducing delivery duration while boosting retention across 150+ graduates.
  • Developed and implemented a targeted engagement and communications strategy, increasing pre-program participation retention to 90%+.
  • Secured $13.4M in strategic grant funding by cultivating relationships with philanthropic partners, enabling rapid program expansion and sustained impact.

Sr. Program Advisor, Women Veterans Leadership Program

The Mission Continues
01.2020 - 09.2022
  • Drove adoption of inclusive leadership frameworks through readiness assessments and continuous stakeholder feedback for five successful cohorts.
  • Built and led a wellness champion network across key client sites, resulting in improved health outcomes and program cohesion, increasing customer satisfaction to 98%.
  • Partnered with external vendors and health plans to expand service offerings aligned with strategic objectives.
  • Created scalable, client-centered programs tailored to meet the needs of diverse communities of women veterans.

Senior Specialist, Applicant Experience

The Mission Continues
08.2018 - 01.2020
  • Directed national strategy for recruiting, admissions, and retention across Veteran Leadership programs—activating over 460 veterans in leadership development.
  • Surpassed engagement and retention targets by building a seamless applicant experience.
  • Partnered with R&D, Learning, Technology, and External Affairs teams to scale successful initiatives across cohorts.

Human Resources Officer, Lieutenant Commander

United States Navy
01.2015 - 11.2018
  • Served as internal partner to Navy communications teams, ensuring policy compliance and setting a benchmark for equitable HR practices.
  • Advocated for inclusive feedback and engagement strategies, influencing policy development and talent strategy implementation.

Regional Admissions Specialist, Southeast Region

The Mission Continues
04.2017 - 07.2018
  • Led strategic outreach and relationship-building in the Southeast Region, exceeding program targets by 253% in 2017.
  • Managed readiness assessments and aligned candidate fit with programmatic goals across 400+ veteran applicants.

Education

Master of Business Administration (MBA) -

George Washington University, Washington, DC
12-2026

In Progress

B.A. - Interdisciplinary Studies and Naval Science

Norfolk State University, Norfolk, VA
05.2005

Cum Laude

Skills

  • Customer Success Strategy
  • Stakeholder Engagement
  • Program Management
  • Account Health & Retention
  • Cross-Functional Leadership
  • DEI Advocacy
  • Value Realization
  • Coaching & Talent Development Digital Transformation
  • Change Management
  • Executive Partnership Development
  • Scope management
  • Strategic planning
  • Project leadership
  • Training and mentoring
  • Risk management
  • Business forecasting

Certification

  • Women Veterans Leadership Program - 2024
  • Program Management Certification - Defense Acquisition University
  • Diversity, Equity, and Inclusion Certificate - University of South Florida, 2021
  • Authentic Leadership Certificate - Harvard University, 2022
  • Applied Suicide Intervention Skills Training - 2021
  • SHRM Inclusion Conference Attendee - 2021

Timeline

Sr. Program Advisor, Women Veterans Leadership Program - The Mission Continues
01.2020 - 09.2022
Senior Specialist, Applicant Experience - The Mission Continues
08.2018 - 01.2020
Senior Program Manager - The Mission Continues
04.2017 - 05.2024
Regional Admissions Specialist, Southeast Region - The Mission Continues
04.2017 - 07.2018
Human Resources Officer, Lieutenant Commander - United States Navy
01.2015 - 11.2018
George Washington University - Master of Business Administration (MBA),
Norfolk State University - B.A., Interdisciplinary Studies and Naval Science

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JANET NEWSOME