Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
JANET NISSEN

JANET NISSEN

Nashville

Summary

More than 10 years of experience as a strategic partner across multiple functions and disciplines. Themes of my career in HR, as both a Program Manager and an HR Business Partner, are my strength and experience in driving alignment between business needs and operational solutions. Building trust through collaboration, problem-solving, and strategic planning to ensure efficient operations. Consistent impact by optimizing processes, fostering partnerships, and contributing to growth objectives. Demonstrated ability in creating value through effective stakeholder management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sr. People Business Partner

Built Technologies
Nashville
08.2023 - Current
  • Absorbed ownership of the Talent Development team
  • Within the first 2 months we have developed a program plan to leverage vendor partnerships in driving learning
  • Established clear lines of partnership with the business to deliver needed content, and established key KPI's for performance of Talent Development at Built
  • Identified opportunities to increase use of functionality in current HR tech tools and integrate systems to drive efficiencies across platforms
  • Assess and design workflows to leverage tech to scale the People team and enable self service
  • Design and facilitate Strategy Summit bespoke to the needs of the company and the specific group of leaders
  • Work the leadership team through goal setting
  • Work with the Executive team to drive strategic people initiatives specific to organizational design and efficiency
  • Actively advise and coach all levels of leadership around their talent management and leadership capabilities
  • Launched and continue to drive utilization of NeuroColor (NC) with the executive team and broader Built team
  • 100% of people leaders and 60% of the Built population have completed NeuroColor
  • Standardize and design People Operations processes for frustration free experience and equitable practices specific to LOA, Accommodations, Bereavement leave, PTO standards, and ER investigations
  • Work closely with the People Operations team attending RFP's for insurance vendors and actively advocate for coverage that offers higher standards of coverage for gender affirming care, advanced fertility treatment, and rising costs
  • Developed objective inputs to identify impacted team members during a reduction in force
  • This anonymized the individual which required the business to make decisions based on objective measures related to the role reducing the risk of demographic information influencing the process
  • Designed and leveraged a post rating audit for talent calibrations identifying distribution of talent by demographic, work location, and level
  • Analyzed audits for what should be landing in the curve and inspecting for anomalies
  • Partner closely with Legal to evolve policy and ensure compliance in people processes
  • Developed and maintained a Manager Resource Hub to enable leaders to own their teams and management of people workstreams including a process for manager self-service for voluntary resignations in a period of staff reduction
  • Defined attrition attributes to harvest deeper data specific to turnover in the company

Sr. HR Business Partner

Amazon
Seattle
01.2020 - 07.2023
  • Lead an effort to create clear roles and responsibilities between field HR teams and Central Operations PXT
  • Partnered with PM's in the Central HR team to launch Men as Allies and Women in Leadership programs
  • Spearheaded partnership with Recruiting to layover practices from Global Security to drive diversity of talent pools
  • Partnered with business leaders to diversify college/university relationships focusing on schools with high DEI scores, programs geared towards women in STEM, and HBCUs
  • Facilitated VP level and down talent review cycles, organizational health reviews, and succession planning
  • Worked with leaders to audit curve distribution and developed comparison studies where there were anomalies in the data
  • Drove leaders to critically assess how talent was rated as an inspection point
  • Coached leaders (Director to VP) in the Tech and Science organization on leading organizations with empathy, clarifying success metrics for their talent, and supported ER investigations and outcomes
  • Facilitated 30+ NeuroColor sessions customized to team goals and desired outcomes
  • 80% of sessions conducted were outside of my client group (VP level and below), including some international teams
  • Provided enablement and coaching to leaders on employee mental health needs and helped them understand the impact on performance that mental health has when unattended
  • Onboarded external VP's into the organization and transitioned teams between Directors during reorganizations
  • Supported standardization of job codes for hourly associates and lead pay remediation

Program Manager

Amazon
Seattle
02.2017 - 12.2020
  • Lead a cross functional work team to address a list of emerging issues that required an audit and assessment for risk and developed remediation plans
  • Identified gaps in pay compliance practices
  • I developed and launched a central tool for HR and Legal to access as well as a customer facing intake and informational workflow to walk leaders through compliant processes
  • Worked with timekeeping tech teams to design an out of the box workflow to be applied to operations solutions in specific ordinance launch events
  • Expanded HR Case Management globally
  • Worked closely with product and tech teams to identify process improvements and feature enhancements in the case management system based on customer inputs and business insights
  • Identified feature needs in employee application and worked with tech and product stakeholders to actualize concepts
  • Designed a sizing criteria to standardize product and feature launches
  • This defined the level of change management required to successfully support a launch
  • Designed and launched a global framework for standardized use of reporting from the employee survey
  • Worked with stakeholders layer insights from the employee survey into the employee insights tool to empower leaders to have more information about their direct reports
  • Partnered with tech teams to identify custom workflows to drive automation of administrative timekeeping tasks
  • Owned strategy and outcomes of a Global Centralized Timekeeping team from tech strategy and implementation to overall customer experience

HR Assistant/Specialist

Amazon
Seattle
07.2014 - 02.2017
  • As an HRA and Specialist, I worked in HR Services in Global Terminations
  • I worked closely with stakeholders to develop and standardize the Unemployment Process in order to drive down our Unemployment State Tax cost through process efficiency, operations education, and a strong partnership with our vendor (Equifax)
  • While in role I grew the team, with my manager, creating a full offshore resource in India and a team of 5 in Seattle
  • Unemployment became a reported metric in WBRs and QBRs and broke off from the Exits team to its own vertical

Barista - Manager

Starbucks Coffee Co.
Seattle
12.2002 - 09.2013
  • I started as a Barista and worked in 3 different states at multiple locations (Urban and suburban)
  • I supported the conversion of a flagship store in Seattle through construction to a new concept and launched the company's first wine and beer store
  • I opened an additional wine and beer store on Amazon campus and developed strong partnerships with customers who were able to help me better understand the trends in customer flow seasonally
  • In doing so I executed low labor costs and exceeded targets on KPI's for the business

Education

Master of Arts - Organizational Systems And Development

Seattle University
Seattle, WA
06-2011

Skills

  • Talent management
  • Data analysis
  • Stakeholder engagement
  • Cross-functional Collaboration
  • Organizational design/development
  • Process improvement
  • HR technology
  • Strategic planning
  • Workflow optimization

Certification

  • NeuroColor Certified Facilitator

Affiliations

  • Runner - Full and half marathons
  • Volunteer support for Chamber Music City
  • Volunteer food support for Foster Love Nashville

Timeline

Sr. People Business Partner

Built Technologies
08.2023 - Current

Sr. HR Business Partner

Amazon
01.2020 - 07.2023

Program Manager

Amazon
02.2017 - 12.2020

HR Assistant/Specialist

Amazon
07.2014 - 02.2017

Barista - Manager

Starbucks Coffee Co.
12.2002 - 09.2013

Master of Arts - Organizational Systems And Development

Seattle University

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JANET NISSEN