Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Ogunloye

Owings Mills,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

13
13
years of professional experience

Work History

Costumer Survive

Navient
Herndon, VA
03.2022 - 11.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.

Help Desk Support Specialist

First Financial Bank
Cincinnati, Ohio
03.2012 - 07.2017
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Assisted in the installation of new hardware, software, and operating systems.
  • Responded to customer inquiries via phone, email, or chat support.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Diagnosed system errors using event viewer logs and other diagnostic tools.
  • Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
  • Performed daily system monitoring to verify the integrity and availability of all hardware resources.
  • Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
  • Tested computer equipment to ensure proper functioning according to specifications.
  • Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
  • Monitored performance of networks through LAN and WAN connections with tools like SolarWinds NPM.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Implemented security measures such as password protection policies for users.
  • Created detailed reports describing help desk activities.
  • Developed procedures for regular maintenance of computer systems.
  • Conducted training sessions for end-users on various applications and softwares.
  • Identified potential areas of improvement in existing processes related to help desk operations.
  • Ensured compliance with company standards regarding computer usage and security policies.
  • Provided guidance on best practices when dealing with IT related incidents.
  • Supported customers with password resets and account customization.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Assisted customers with instructional support and product troubleshooting.
  • Fielded help desk customer questions and fulfilled requests.
  • Documented issues in bug tracking system for reporting.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Initiated shipments to send equipment to clients and tracked return shipments.
  • Determined product deficiencies by reviewing various aspects such as safety, effectiveness and appearance.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Education

Associate of Science - Information Technology

Prince George's Community College
Upper Marlboro, MD
05-2027

Skills

  • Time management
  • Excel, Microsoft word Software Proficiency
  • Conflict resolution
  • Troubleshooting
  • Project planning
  • Basic math
  • Organization
  • Excellent communication
  • Research
  • Remote office availability
  • Active listening
  • Analytical and critical thinking
  • Quality assurance
  • Problem-solving
  • Leadership
  • Task prioritization
  • Self-Directed
  • AWS certified

Timeline

Costumer Survive

Navient
03.2022 - 11.2024

Help Desk Support Specialist

First Financial Bank
03.2012 - 07.2017

Associate of Science - Information Technology

Prince George's Community College
Janet Ogunloye