Janet Ortega
Newark,New Jersey
Summary
Proactive Sales Associate with a proven track record at Newark Food Service Equipment, excelling in customer service and POS system operation. Demonstrated ability to enhance customer satisfaction and loyalty through effective relationship building and problem-solving. Collaborated with teams to boost store performance, leveraging a flexible schedule and strong organizational skills for optimal results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Newark Food Service Equipment
05.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Arts High School
Newark, NJ05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Relationship Building
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- POS System Operation
- Friendly and Helpful
- Store Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Newark Food Service Equipment
05.2020 - Current
High School Diploma -
Arts High School
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