Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Janet Ortega

Kelso,WA

Summary

Dynamic culinary professional with extensive experience at Lady Ann's Pizza, excelling in food preparation and customer service. Proven ability to enhance guest satisfaction through beautiful food presentation and effective multitasking. Skilled in maintaining high sanitation standards and training new staff, contributing to a collaborative kitchen environment. Taking care of all orders being called in and requested and making all orders specifically for costumers satisfaction and also keeping all stations cleaned and sanitized by myself while still giving costumers excellent costumer service only for their satisfaction.

Overview

1
1
year of professional experience

Work History

Cook/ Costumer Service/ Server

Lady Anns Pizza
06.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Adjusted recipes based on ingredient availability or customer request.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, any food supplies, boxes, parmesan, crushed peppers, ranch, and jalapenos.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

No Degree - Working On Highschool Diploma

Kelso Highschool/ Virtual Academy
Kelso, WA
06-2026

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Cooking techniques
  • Knife skills
  • Sanitation
  • Supply restocking
  • Surface cleaning
  • Food presentation
  • Kitchen equipment operation and maintenance
  • Sanitation practices
  • Performance improvement
  • Portion control
  • Food plating
  • Food handler certification
  • Beautiful presentation of food
  • Sauce making
  • Ingredients measuring
  • Allergen awareness
  • New hire training
  • Food spoilage prevention
  • Event catering
  • Order delivery practices
  • Problem-solving
  • Time management
  • Cutting and slicing techniques
  • Teamwork and collaboration
  • Focused and disciplined
  • Positive and professional

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

im interested in learning more about the ecosystems I like to paint, listen to music, and learn new things I like to help people and give back to my community and others I love to try and fix things or make new things out of old or new stuff I love adding a positive change to the world and i love to do cosmetology

  • Community Cleanup
  • I enjoy helping others and giving back to the community
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Baking
  • Camping
  • Swimming
  • Growing herbs, vegetables, or fruits in home gardens
  • Acting and Theater
  • Blogging
  • Drawing and Painting
  • Volunteer Work
  • Embracing outdoor adventures such as observing nature and seeing new things
  • Embracing outdoor adventures such as seeing the plants and different colors and things in the world
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • I enjoy cooking for friends and family gatherings
  • I participate in low-impact exercises to strengthen core muscles
  • Gym Workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Music
  • I like trying new recipes and food trends
  • DIY and Home Improvement
  • Documenting and sharing travel experiences
  • Gardening
  • Volunteering
  • Watching Movies and TV Shows
  • Graphic Design
  • Learning new cooking techniques and expanding my culinary skills
  • Hiking
  • Personal Development and Self-Improvement

Timeline

Cook/ Costumer Service/ Server

Lady Anns Pizza
06.2024 - Current

No Degree - Working On Highschool Diploma

Kelso Highschool/ Virtual Academy
Janet Ortega