Janet Overmyer
Manager
Peoria,AZ
Summary
Experienced, energetic patient care coordinator who's enthusiastic about patient focused dental care. Demonstrates strengths in management, quality assurance, treatment planning, dental insurance and top notch customer service. Resourceful, professional and a collaborative team player.
Overview
15
15
years of professional experience
Work History
Office Manager
On Pointe Dentistry
Phoenix, AZ
11.2022 - 05.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved patient inquiries in a timely manner while maintaining positive relationships
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Office Manager
Italian Smiles Family Dentistry
Glendale, AZ
01.2022 - 11.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Used judgment and initiative in handling confidential matters and requests.
- Prepared meeting agendas and recorded and transcribed minutes.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Office Manager
Plaza Family Dental
Peoria, AZ
11.2020 - 11.2021
- Responded to patient queries and concerns to resolve issues.
- Coordinated execution and improvement of daily dental office practices.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Monitored accounts to proactively identify aging balances and insurance payment concerns.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Conducted financial consultations with patient and set up payment plans.
- Assisted dentist in helping patients determine optimal treatment options.
Financial Coordinator
Harris Dental Group
Phoenix, AZ
07.2018 - 11.2020
- Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
- Input patient and insurance information into company computer system using Dentrix.
- Called insurance companies to find pertinent information regarding policies and payment benefits.
- Sent treatment claims to insurance carriers on same day that patients received care.
Patient Coordinator
Periodontal Assoc of Memphis
Memphis , TN
08.2009 - 07.2018
- Scheduled evaluations and procedures for patients.
- Educated and counseled patients on treatment options.
- Explained policies, procedures and services to patients.
- Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
- Called insurance companies to find pertinent information regarding policies and payment benefits.
- Sent treatment claims to insurance carriers on same day that patients received care.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA05.2002
Skills
- Patient relations
- Claims processing
- Deep understanding of dentistry
- Project Management
- Appointment confirmation
- Organization
- Team management
- Expertise of payment plans
- Dental insurance expertise
- Invoices and billing
- Benefits explanation
Timeline
Office Manager
On Pointe Dentistry
11.2022 - 05.2024
Office Manager
Italian Smiles Family Dentistry
01.2022 - 11.2022
Office Manager
Plaza Family Dental
11.2020 - 11.2021
Financial Coordinator
Harris Dental Group
07.2018 - 11.2020
Patient Coordinator
Periodontal Assoc of Memphis
08.2009 - 07.2018
Bachelor of Science - Psychology
San Diego State University
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