Janet Pacheco
Gonzales,CA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Administrator
Pacheco's Ice Cream
06.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Medical Assistant
Taylor Farms Family Health And Wellness Center
01.2021 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Office Supervisor
Pacific Coast Pediatrics
03.2016 - 01.2021
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Verified benefits and worked with insurance companies to obtain payments.
- Trained all new employees on records management system.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Associate of Science -
Hartnell College
Salinas, CA05.2020
Associate of Arts -
Hartnell College
Salinas, CA05.2017
Diploma Medical Office Administration/Billing
Central Coast College
Salinas, CA04.2006
Skills
- Bookkeeping
- Recordkeeping and File Management
- Data Confidentiality
- Verbal and Written Communication
- Financial Oversight
- Attention to Detail
- Work Planning and Prioritization
- Compliance Requirements
- Scheduling
- CPR Certified
- Network Administration
- Office Management
- Administrative and Clerical Support
- Administration and Management
- Business Development
- Operations Management
Billingual
I am biliterate and billingual.
Timeline
Medical Assistant
Taylor Farms Family Health And Wellness Center
01.2021 - 07.2021
Medical Office Supervisor
Pacific Coast Pediatrics
03.2016 - 01.2021
Administrator
Pacheco's Ice Cream
06.2010 - Current
Associate of Science -
Hartnell College
Associate of Arts -
Hartnell College
Diploma Medical Office Administration/Billing
Central Coast College
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