Janet Perez
Aurora,IL
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
16
16
years of professional experience
Work History
Account Executive
HomeDeliveryLink
05.2014 - 10.2022
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Designed program and maintenance plans to monitor product inventories.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Managed sales cycle to maintain solid customer base.
- Met and exceeded service level goals to achieve standards and expectations.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Serviced accounts and proposed new products and services to maximize revenue.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Created and executed account strategies to translate organizational goals into client activities.
Delivery Coordinator
MXD Group
Aurora, IL
03.2007 - 05.2014
- Reported customer questions, issues and complaints to management.
- Consulted with customers about delivery and order preparation requests.
- Completed on-time deliveries by choosing best and most efficient routes.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Interpreted maps and followed written and verbal directions.
- Inspected merchandise for damage and accuracy against order documents.
- Completed and submitted logs and paperwork every day to maintain records.
- Managed, transmitted and filed delivery paperwork.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Obtained product specifications along with delivery address, date and contact information.
Education
Some College (No Degree) - Business Administration
University of Illinois At Chicago
Chicago, ILSkills
- Client Campaigns
- Service Coordination
- Business Development and Planning
- Verbal and Written Communication
- Needs Assessment
- Forecast Preparation
- Business Growth Opportunities
- Order Management
- Customer Relationships
- Account Management
- Goals and Performance
- Budget Development
- Account Relations
- Negotiation and Persuasion
- Strong Presentation Skills
- Profit and Loss Accountability
- Database Management
- Personnel Accountability
- Executive Leadership
- Account Oversight
- Strong Relationships
- Financial Reporting
- Client Relationship-Building
- Wages and Salary
- Corrective Actions
- Payroll Preparation
- Serve Customers
- Onsite Visits
Languages
Spanish
Full Professional
Timeline
Account Executive
HomeDeliveryLink
05.2014 - 10.2022
Delivery Coordinator
MXD Group
03.2007 - 05.2014
Some College (No Degree) - Business Administration
University of Illinois At Chicago
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