Janet Perez Gonzalez
Gardena,CA
Summary
Dedicated customer service professional with a proven track record in high-volume environments, enhancing operational efficiency through precise cash handling and inventory management. Adept in fostering strong customer relationships and addressing diverse needs with exceptional communication and problem-solving skills. Committed to improving team performance through collaboration and support, aiming to leverage expertise in a challenging new role.
Overview
8
8
years of professional experience
Work History
Cashier
Panda Express
Marina Del Rey, CA
04.2023 - Current
- Handled cash register operations with efficiency and accuracy.
- Handled customer issues efficiently, ensuring adherence to corporate policies.
- Ensured compliance with proper food handling procedures.
- Delivered consistent quality service during peak business hours.
- Assembled and served meals according to specific guest requirements.
Shipping Associate
Best Buy
Compton, CA
10.2020 - 08.2023
- Reported damaged items immediately during the loading and unloading process.
- Contributed to the efficiency of the clamp lift process by assisting coworkers as required.
- Ensured accurate and efficient operations through teamwork.
- Estimated weights, heights, and centers of balance to make precise placements.
- Maintained precision and efficiency in processing paperwork for order picking.
General Service Attendant
Provider Foods
San Dimas, CA
09.2018 - 10.2020
- Assessed items for expiry dates prior to shelf placement.
- Ensured accurate and timely processing of payments.
- Ensured efficient customer service by following established protocols.
- Adhered to sanitation protocols by thoroughly cleaning equipment after operations.
- Facilitated prompt distribution of meals.
Customer Service Representative
Ontario Convention Center
Ontario, CA
06.2017 - 09.2017
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Night Auditor
Evergreen Lodge Hotel
Vail, CO
01.2017 - 06.2017
- Compiled detailed audit documentation following every shift.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Maintained an organized and accurate system by coding invoices.
- Cleaned and maintained lobby area performing routine maintenance tasks.
Server
Northside Kitchen
Vail, CO
01.2017 - 06.2017
- Provided exceptional service to high volume of daily customers.
- Prepared tables for next patrons, restocked condiments, and disinfected surfaces.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Upheld high standards of cleanliness in the dining environment.
Education
High School Diploma -
Ramona High School
Riverside, CA06-2010
Skills
- Cash Handling Expertise
- Food Safety Regulations Compliance
- Customer Issue Resolution
- Effective Team Engagement
- Inventory Control
- Guest Accommodation Services
Timeline
Cashier
Panda Express
04.2023 - Current
Shipping Associate
Best Buy
10.2020 - 08.2023
General Service Attendant
Provider Foods
09.2018 - 10.2020
Customer Service Representative
Ontario Convention Center
06.2017 - 09.2017
Night Auditor
Evergreen Lodge Hotel
01.2017 - 06.2017
Server
Northside Kitchen
01.2017 - 06.2017
High School Diploma -
Ramona High School
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