Janet Pitts
Pacolet,South Carolina
Summary
To utilize experience as a customer service professional in insurance service engaging team members and driving customer satisfaction. Intelligent Licensed Insurance Agent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Remote P&C Licensed Insurance CSR
AAA The Auto Club Group
01.2022 - Current
- Provide quotes on insurance products, apply discounts, reinstate policies according to underwriting rules; complete membership/insurance applications, endorsements and change forms; process payments; make follow-up outbound calls; correspond with sales representatives, insured, mortgagee and other sources; provide exceptional customer service to over 50 calls per day; assist with resolving technical issues.
- Responded to customer requests for products, services, and company information
E-Commerce Personal Shopper
Walmart
01.2014 - 01.2022
- Helps generate new business by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; soliciting feedback from customers about online shopping experience; fulfills customer orders; locating, preparing, and packaging merchandise; ensuring accuracy of orders; making appropriate product substitutions and consulting with customers to ensure satisfaction; following up on out-of-stock merchandise; carry out task by use of policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to learning from change, difficulties, and feedback.
Customer Service Team Associate
Lesco Restoration
01.2009 - 01.2012
- Provides customer service by acknowledging the customer need and dispatching appropriate vendor; assisting with purchasing decisions; resolving customer issues and concerns; maintaining safe environment; representing and supporting company’s mission; supports operations by executing daily workload and processes; participating in team meetings to learn daily and weekly objectives; communicating with managers to understand daily priorities; enhancing and developing skills; completes work assignments by using policies, data, and resources; collaborating with managers; identifying priorities, deadlines, and expectations; communicating progress and information; adapting to learn from change, difficulties, and feedback.
Equipment Tester
Dish Network
01.2007 - 01.2009
- Evaluate and prepare over 100 television receivers for customers per day.
- Recorded inspection and test results on data sheets
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures
Customer Service Tax Associate
1040 Tax Service
01.2003 - 01.2006
- Prepare customer tax returns for individuals; provide customer service to over 10,000 customers in a call center environment; provide customer record keeping of financial documents for tax purposes.
Machine Operator/Administrative Assistant
RICOH Electronics
01.1995 - 01.2001
- Lead operator on filling machine and oversee employees and shift production; make necessary adjustments to filling machine; troubleshoot issues that arose with machinery and communicated issues with maintenance/supervisors as needed; inspect finished product from filling machine; packing product; inventory control; record keeping for manufacturing department; prepare employee training minimum of 5 per quarter
Education
No Degree - Accounting
Spartanburg Technical College
Spartanburg, SCHigh School Diploma -
Gettys D Broome High School
Spartanburg, SC05.1990
Skills
- B2B Software
- Insurance Sales and Service
- Customer Service
- Active Listening
- Administrative Support
- Team Building and Leadership
- Call center experience
- Call Management
- Complaint resolution
- Paperwork Processing
- Report Generation
- Information Security
- Product Knowledge
- Account updating
- Data Collection
- Follow-up skills
- Team Development
- Document Control
- POS systems expert
- Multi-line phone talent
- De-Escalation Techniques
- Prioritization
- Customer Relations
- Building rapport
- Problem Resolution
- Warehousing functions
- Critical Thinking
- Money handling abilities
- Order Fulfillment
- Staff education and training
- Proofreading
- Minute Taking
- Microsoft Office Suite
- Filing
- Professional telephone demeanor
- Payment Processing
- Training development aptitude
- Microsoft Outlook
- Computer Proficiency
- Account Management
- Order Processing
- Coordination
Personal Information
Title: P&C Licensed Insurance CSR
Certification
- Licensed Personal Lines Insurance Agent - 9/2022
Timeline
Remote P&C Licensed Insurance CSR
AAA The Auto Club Group
01.2022 - Current
E-Commerce Personal Shopper
Walmart
01.2014 - 01.2022
Customer Service Team Associate
Lesco Restoration
01.2009 - 01.2012
Equipment Tester
Dish Network
01.2007 - 01.2009
Customer Service Tax Associate
1040 Tax Service
01.2003 - 01.2006
Machine Operator/Administrative Assistant
RICOH Electronics
01.1995 - 01.2001
No Degree - Accounting
Spartanburg Technical College
High School Diploma -
Gettys D Broome High School
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