Janet Primero
Calexico,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Cashier/ Car Hop
Sonics Drive In
El Centro, CA
09.2011 - 06.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
- Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
- Lifted up to 30 pounds at once.
Waitress/ Cashier
Kotori Japanese Food
Calexico, CA
01.2010 - 07.2011
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily for sushi restaurant with social relevancy and intentionality.
Office Assistant
Imperial Valley College
Imperial, CA
01.2010 - 11.2010
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Managed on average 25 student appointments for academic advising, streamlining scheduling processes and reducing wait times.
Education
GED -
Desert Oasis High School
El Centro, CASkills
- Payment Collection
- Cash Handling
- Customer Assistance
- Conflict Resolution
- Cleaning and Sanitizing
- Organizational Abilities
- Interpersonal Skills
- Spanish Speaking
REFERENCES
- John Kennedy
Cell: 760-562-0977
Email: Kennedyj2@hotmail.com
- Daniel Burgueno
Cell: 442-379-9286
Email: Burgueno42288@gmail.com
Timeline
Cashier/ Car Hop
Sonics Drive In
09.2011 - 06.2012
Waitress/ Cashier
Kotori Japanese Food
01.2010 - 07.2011
Office Assistant
Imperial Valley College
01.2010 - 11.2010
GED -
Desert Oasis High School