Janet Puga
Summary
Dedicated Enrollment Specialist with strong bilingual communication and customer service skills. I am able to manage caseloads effectively, assist families, and ensure compliance with program regulations.
Overview
2027
2027
years of professional experience
Work History
Enrollment Specialist II
Kings Community Action Organization
Hanford, CA
10.2016 - Current
- I case manage a caseload that consists of different childcare programs. I make sure I have all supportive documents in the file and case note all interactions with the families.
- Attend outreach events as needed to promote childcare services.
- Making sure I follow our program regulations and policies.
- Assist families with any questions they may have regarding our program or if they need any other resources.
- Enroll and recertify families.
- Interview families to obtain information and documentation necessary to make eligibility and need determinations.
- Submit monthly reports to management.
- Participate in monthly meetings.
- Calculate family fees as needed.
Sanitation
Central Valley Meat Co
Hanford, CA
- Restocked toilet & paper towels, soap in the whole facility.
- Cleaned and sanitized restrooms, break rooms, floors, sinks, counters mirrors, tables, walls and surfaces.
- Maintained cleanliness of entryways by sweeping, mopping, and removing debris.
- Gather and disposed of waste properly in designated bins throughout the plant.
- Followed safety protocols to ensure a safe working environment at all times.
- Maintain janitorial closets in a neat and organized manner.
- Respond quickly to spills or messes in order to minimize damage.
- Dusted and wiped furniture and fixtures.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleaned all office in the plant including all desk with great detail and making sure not to disorganize or damage anything on it.
Hand Sorter
Crisp California walnuts
Stratford, CA
- Hand sorted walnuts as it came down a conveyor belt and removed any mold and debris.
- Depending on the type of nut we had to either look for the half walnuts and remove all the others.
Education
High School Diploma -
Hanford Adult School
Hanford08-2015
Skills
I am bilingual in English and Spanish I have 9 years of working with families and offering great customer services I listen and help meet their needs the best I can Also with working with the public I have learned how to deescalate situations I learn quickly, I am a reliable and responsible person and very respect towards others
Timeline
Enrollment Specialist II
Kings Community Action Organization
10.2016 - Current
Sanitation
Central Valley Meat Co
Hand Sorter
Crisp California walnuts
High School Diploma -
Hanford Adult School