JANET RAPHAEL UKPE
Hawthorne
Summary
Motivated professional with a history of excellence and precision. Committed to achieving professional distinction and proficiency. Proactive and adaptable with strong problem-solving abilities. Builds strong relationships with clients and team members to support team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR ASSISTANCE MANAGER
ZENITH BANK PLC.
UYO, AKWA IBOM STATE
06.2011 - 03.2019
- HEAD UNIT 4 MARKETING GROUP
- WEEKLY BRANCH MGT
- COMPLIANCE OFFICER (MONITORING MARKETERS/FRONT DESK /TELLERS)
- INTRODUCTION OF NEW CUSTOMERS / RELATIONSHIP MANAGEMENT (MAINTAINING EXCELLENT LARGE CABAL)
- REQUEST/ADMINISTRATION OF APG'S FOR INDIVIDUAL CUSTOMERS, GOVT PARASTATALS AND MINISTRIES
- PREPARE CREDIT / RISK ASSESSMENT PAPERS FOR CUSTOMERS
- DELIVER WEEKLY/MONTHLY MARKETING PERFORMANCE REPORT ETC
- PREPARATION/SUBMISSION OF BRANCH MONTHLY CREDIT REPORT (UDOUDOMA BRANCH)
- BRANCH CREDIT OFFICER (UDOUDOMA BRANCH) - EFFECTIVE JANUARY 2014 - MARCH 2019
- AGRIC LIASON OFFICER - SOUTH SOUTH ZONE (AKWAIBOM & CROSS RIVER STATE) - 2011-2019
ASSISTANCE MANAGER
ZENITH BANK PLC.
UYO, AKWA IBOM STATE
08.2007 - 05.2011
- HEAD UNIT 4 MARKETING GROUP
- WEEKLY BRANCH MGT
- COMPLIANCE OFFICER (MONITORING MARKETERS/FRONT DESK/TELLERS)
- INTRODUCTION OF NEW ACCOUNT(S) / RELATIONSHIP MANAGER (MAINTAINING EXCELLENT LARGE CABAL)
- REQUEST AND DOCUMENTATION OF APG'S FOR INDIVIDUAL CUSTOMERS, GOVERNMENT PARASTATALS & MINISTRIES
- PREPARE CREDIT / RISK ASSESSMENT PAPERS FOR CUSTOMERS
- DELIVER WEEKLY/MONTHLY MARKETING PERFORMANCE REPORT ETC
ASSISTANT BANKING OFFICER - BANKING OFFICER
ZENITH BANK PLC
EKET, AKWA IBOM STATE
12.2005 - 08.2007
- OPENING AND DOCUMENTATION OF NEW ACCOUNTS
- PREPARATION OF WEEKLY AND MONTHLY ACCOUNTS OPENING REPORT / OTHER REPORTS TO THE RESIDENT AUDITOR AND HEAD OFFICE
- PROCESSING OF FORM A & M
- PROCESSING OF CHEQUE BOOKS REQUEST AND INPUT
- SUPERVISION OF MOBIL CASH CENTER
- REQUISITION, PREPARING & PROCESSING OF BANK CARDS (MASTERCARD, ATM VISA/VERVE ETC), TO CUSTOMERS
- DAILY PROCESSING OF ENQUIRIES AND ACCOUNT DETAILS / CHEQUES CONFIRMATION
- MAINTENANCE OF ALL BANK REFERENCE REQUEST / RECORDS
- FACILITATOR IN-HOUSE TRAINING OF STAFF ON CUSTOMER SERVICE RESPONSIBILITIES IN THE BRANCH
- REQUISITION OF MANAGER'S CHEQUES FOR THE BRANCH
EXECUTIVE ASSISTANT - ASSISTANT BANKING OFFICER
ZENITH BANK PLC
UYO, AKWA IBOM STATE
02.2002 - 12.2005
- ACCOUNT OPENING
- ATM CARDS REQUEST AND REGISTRATION
- DAILY PROCESSING OF ENQUIRIES AND ACCOUNT DETAILS / CHEQUE CONFIRMATION
- MAINTENANCE OF ALL BANK REFERENCE RECORDS/REQUEST
- MAINTENANCE OF PROPER FILING SYSTEM
- INPUT OF STOP CHEQUE ORDERS AND NEW CHEQUE RANGES
- CUSTOMER RELATIONSHIP MANAGEMENT / IN-HOUSE TRAINING (REORIENTATION) ETC
- HANDLE BANK REFERENCE REQUEST AND PROCESSING OF CHEQUES FROM OTHER LOCATIONS
- MANAGE FUND TRANSFER AND TELLERS DAILY REQUEST ETC
- TOTAL QUALITY MANAGEMENT AMBASSADOR (TQM)
EXECUTIVE ASSISTANCE (CUSTOMER SERVICE OFFICER)
ZENITH BANK PLC
ABUJA FCT
11.2001 - 02.2002
- ACCOUNT OPENING
- SUPERVISE AUXILLARY STAFF
- MAINTENANCE OF PROPER FILING SYSTEM
- INPUT OF STOP CHEQUE AND REQUEST FOR CHEQUE BOOK
- GENERAL CUSTOMER SERVICE DUTY / MAINTAINING AND RETAINING CUSTOMERS
- HANDLE BANK REFERENCE REQUEST AND PROCESSING OF CHEQUES FROM OTHER LOCATIONS
- MANAGE FUND TRANSFER AND TELLERS DAILY REQUEST ETC
Education
MBA - BUSINESS ADMINISTRATION
ENUGU STATE UNIVERISTY OF TECHNOLOGY (ESUT BUSINESS SCHOOL) ENUGU CAMPUS
01.2011
B. AGRIC (HONS) - AGRIC ECONS & EXTENSION
UNIVERSITY OF UYO
Akwa Ibom State01.1998
Skills
- Effective Interpersonal Skills
- Urgent Task Execution
- Proficient in Computer Applications
- Microsoft Office Proficiency
- In-House Software Utilization
- Team Leadership
Hobbies and Interests
READING EDUCATIVE BOOKS, WRITING, RESEARCHING AND TRAVELLING
References
- INI, AKPABIO, PROF, +234 802-3390-969, UNIVERSITY OF UYO, UYO, AKWA IBOM STATE, DEAN FACULTY OF AGRICULTURE
- ABAYOMI, LAWAL, DR., 1321 HARMONY WAY, TORRANCE, CA, U.S.A, 90501
Publications
- The Applicability of CBN Lending & Policy Guidelines in the Funding's of SME's in Uyo Metropolis (2010).
- The Role of Akwa Ibom Women Cooperative Society in the Development of Akwa Ibom State (1999)
Training
Customer Service Excellence (2002, 2004, 2006, 2008), T24 Software Training (2006), Basic Selling & Marketing Skills (2008, 2010), Basic Accounting Principles (2010), Anti-Money Laundering Policy (Quarterly), Fraud & Policy Awareness (2005, 2008, 2009), High Performance Sales Person (2011), Intermediate Credit (2011)
Certification
- Youth Mental First Aider
- Certified Nursing Assistant
- Home Health Aide
- Basic Life Support
Timeline
SENIOR ASSISTANCE MANAGER
ZENITH BANK PLC.
06.2011 - 03.2019
ASSISTANCE MANAGER
ZENITH BANK PLC.
08.2007 - 05.2011
ASSISTANT BANKING OFFICER - BANKING OFFICER
ZENITH BANK PLC
12.2005 - 08.2007
EXECUTIVE ASSISTANT - ASSISTANT BANKING OFFICER
ZENITH BANK PLC
02.2002 - 12.2005
EXECUTIVE ASSISTANCE (CUSTOMER SERVICE OFFICER)
ZENITH BANK PLC
11.2001 - 02.2002
MBA - BUSINESS ADMINISTRATION
ENUGU STATE UNIVERISTY OF TECHNOLOGY (ESUT BUSINESS SCHOOL) ENUGU CAMPUS
B. AGRIC (HONS) - AGRIC ECONS & EXTENSION
UNIVERSITY OF UYO
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