Janet Reap
O'Fallon,MO
Summary
Detail-oriented Residential Project Specialist with over five years of project management expertise in the St. Louis market, focusing on field renovation and property turnover. Demonstrates strong capabilities in vendor management, quality control, and timeline adherence, ensuring projects meet safety and budget standards. Excels in building relationships with municipal bodies and inspectors to streamline compliance and operational processes.
Overview
30
30
years of professional experience
Work History
Senior Project Manager/Property Manager
Guardian Asset Management
06.2022 - 09.2024
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Communicated project plans and progress to key stakeholders and project contributors.
Communications Officer
O'Fallon Police Department
11.2017 - 01.2023
- Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
Property Manager
St. Louis Property Management
05.2021 - 06.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Resident Experience Specialist
Conrex Property Management (now Maymont Homes)
06.2019 - 04.2021
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
- Reduced operational expenses by implementing process improvements, automation tools, and resource optimization techniques.
- Optimized operations by identifying areas of improvement and implementing strategic solutions.
- Tracked key metrics and developed spreadsheets and data models.
Emergency Dispatcher
Metropolitan Emergency Communications Association
02.1995 - 07.2017
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
- Aided senior leadership by collecting research for executive decision-making support.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
Administrative Assistant
Metropolitan Emergency Communications Association
02.1995 - 07.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Trial Court Assistant
State of Arkansas
12.2006 - 08.2011
- Streamlined communication between parties by serving as the primary point of contact for judges, attorneys, and witnesses.
- Promoted an organized workflow within the court system by accurately recording minutes during hearings and trials.
- Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements.
- Upheld high standards of accuracy in document preparation, reducing the likelihood of delays or complications in court proceedings.
- Reduced clerical errors through diligent proofreading of legal documents before submission to the judge or other parties.
- Maintained a well-organized and efficient work environment by updating filing systems and managing daily schedules for court staff.
- Assisted with case management by organizing and maintaining a calendar system for tracking upcoming hearings, trials, and conferences.
- Expedited case resolution by scheduling hearings, trials, and conferences according to established procedures.
- Facilitated successful court hearings by preparing necessary documents, such as orders, subpoenas, and warrants.
- Established strong working relationships between various departments within the courthouse via effective communication skills.
- Ensured smooth courtroom proceedings by coordinating with court personnel, including judges, attorneys, and witnesses.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
Education
High School Diploma -
White Hall High School
White Hall05-1986
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project plan development
- Client Relations
- Training and mentoring
- Schedule Coordination
- Quality Control
- KPI Tracking
- Client liaison
- Documentation Management
- Multi-project management
- Critical Thinking
- Problem-Solving
- Team Leadership
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Time Management
- Conflict Resolution
Timeline
Senior Project Manager/Property Manager
Guardian Asset Management
06.2022 - 09.2024
Property Manager
St. Louis Property Management
05.2021 - 06.2022
Resident Experience Specialist
Conrex Property Management (now Maymont Homes)
06.2019 - 04.2021
Communications Officer
O'Fallon Police Department
11.2017 - 01.2023
Trial Court Assistant
State of Arkansas
12.2006 - 08.2011
Emergency Dispatcher
Metropolitan Emergency Communications Association
02.1995 - 07.2017
Administrative Assistant
Metropolitan Emergency Communications Association
02.1995 - 07.2017
High School Diploma -
White Hall High School
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