Janet Reyes Manriquez
McKinney,TX
Summary
Driven and bilingual professional with a proven track record in office administration and customer service, notably at Simpli Roofing LLC & The Yard. Excelled in document preparation, and enhancing customer satisfaction. Leveraged detail-oriented and approachable nature to improve operational efficiency. Achieved significant reductions in discrepancies through oversight.
In any customer service job there can be friction between customers and service. I handle these situations very well focusing on the companies reputation and the customers overall experience using the services, achieving the best outcome possible.
Overview
7
7
years of professional experience
Work History
Assistant Office Manager
Simpli Roofing LLC
02.2024 - Current
- Provided all necessary back office documents/invoices to insurance carriers and policyholders in regards to property claims.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
Bartender
The Yard - 33 Restuarant
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Assistant Manager
3 Natives - Abacoa
01.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.1
Restaurant Hostess
Carmines Ocean Grill
03.2017 - 03.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
High School Diploma -
Jupiter High School
Jupiter, FL05.2019
Skills
- Bilingual
- Customer Service
- Effective Communication
- Office Administration
- Microsoft Office
- Microsoft Excel
- Staff Training
- Document Preparation
- Punctual
- Detail Oriented
- Approachable
Languages
Spanish
Native or Bilingual
Timeline
Assistant Office Manager
Simpli Roofing LLC
02.2024 - Current
Bartender
The Yard - 33 Restuarant
05.2022 - Current
Assistant Manager
3 Natives - Abacoa
01.2019 - 02.2022
Restaurant Hostess
Carmines Ocean Grill
03.2017 - 03.2019
High School Diploma -
Jupiter High School
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