Janet Roberts
Greensboro
Summary
Service oriented individual with experience as a Claims Representative Specialist at the Social Security Administration, adept at problem-solving and relationship building. Proven ability to enhance customer satisfaction through effective communication and thorough claims analysis. Skilled in administrative support and event coordination, consistently delivering results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Library Assistant
Rockingham County Library
03.2017 - 09.2017
- Assisted patrons in locating and checking out library materials.
- Organized and maintained library collections to ensure accessibility and order.
- Supported program planning by preparing materials for community events and workshops.
- Conducted inventory checks to update circulation records accurately.
- Answered questions from patrons and helped to find desired materials.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Claims Representative Specialist
Social Security Administration
08.2000 - 09.2016
- Evaluated and processed disability claims to ensure compliance with federal regulations.
- Collaborated with medical professionals to gather necessary documentation for claims adjudication.
- Provided expert guidance on Social Security policies and procedures to claimants and their representatives.
- Resolved complex claim issues by conducting thorough investigations and analyzing relevant data.
- Led outreach initiatives to educate the public about available benefits and eligibility requirements.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Education
Associate of Science - Business
Durham Technical Community College
Durham, NC12-1992
Skills
- Written and oral communication
- Problem solving
- Relationship building
- Flexibility
- Administrative support
- Telephone etiquette
- Event coordinator
- Processes and procedures
- Information retrieval
- Patron assistance
Timeline
Library Assistant
Rockingham County Library
03.2017 - 09.2017
Claims Representative Specialist
Social Security Administration
08.2000 - 09.2016
Associate of Science - Business
Durham Technical Community College