Janet Rodriguez
Chandler,AZ
Summary
Energetic Front Desk Assistant Sales Representative with more than 2 years of experience helping guests with purchasing a vehicle scheduling and interviewing. Talented in planning outings for guests, patients and associates providing needed resources and creating enjoyable visits. Customer-oriented sales professional with 2 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
16
16
years of professional experience
Work History
Front Cashier
MORENO'S MEXICAN GRILL
Chandler, AZ
11.2015
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Performed cash, card, and check transactions to complete customer purchases
- Greeted customers and responded to requests for orders on the menu
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Maintained an organized and orderly front end and removed plates, bowls, and anything left on tables
- Answered phone orders and checked in with kitchen employees
- Took out customers' orders for dine-in or carry-out
- Served customers drinks before being seated.
Patient Services Specialist 1
Steward Medical Group
Chandler, AZ
04.2023 - Current
- Front Desk
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Contacted insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Streamlined the registration process for improved patient experience and reduced wait times.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient checkins.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Caregiver
AFFINITY FAMILY
Chandler, AZ
03.2008 - Current
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Provide Habilitation, Respite & Attendant Care for infant, children and adults
- Help in their daily living duties, hygiene
- Prep food and clean up
- Administer medication on timely order and as instructed
- Perform therapy or exercise if needed during visits
- Take them on outings to the mall shopping and grocery shopping for their daily living.
Sales Representative
B&G Auto Sale
Mesa, AZ
01.2021 - 04.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Developed key customer relationships to increase sales
- Listened to customer needs to identify and recommend best products and services
- Identified customer needs by asking questions and advising on best solutions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Answered product questions with up-to-date knowledge of sales and promotions
- Greeted and assisted customers to foster positive experiences
- Contacted new and existing customers to outline benefits of products
- Operated register, handled cash and processed credit card transactions
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Leveraged CRM system to manage sales activities and track sales performance
- Used CRM database to track referral and appointment data.
Employment Specialist
Chandler, AZ
04.2020 - 12.2020
- Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs, and career workshops
- Instructed individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills
- Gathered data and insights from participants during telephone interviews
- Provided quality customer service to earn satisfaction ratings of 100%
- Administered phone interviews to 10 participants per 15-20 minutes
- Collected, modeled, and analyzed data in order to make proactive adjustments to plans and meet all milestones.
Front Desk/Recruiter
EXPRESS EMPLOYMENT PROFESSIONALS
Chandler, AZ
12.2019 - 04.2020
- Welcomed all customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed to specific job site or office
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Assisted in administrative duties for the office team, including making phone calls, copies, and schedules
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved associates' issues with payroll issues or shortened hours, resolved issues for clients with billed invoices incorrect with knowledgeable and friendly service
- Kept the reception area clean and neat to give visitors a positive first impression
- Corresponded with clients through email, telephone, or postal mail
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Welcomed each new arrival pleasantly and confirmed interviews in person and identification
- Scheduled and confirmed appointments and meetings for phone interviews before coming in for their in-person interview with our Employment Specialist
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Front Desk Receptionist/ Banner Physical Therapy
EXPRESS EMPLOYMENT PROFESSIONALS
Chandler, AZ
09.2019 - 12.2019
- Welcomed all customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed to specific offices
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Worked with manager and supervisor to plan and coordinate production schedules
- Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift
- Set up therapy appointments with patients as they needed to recover from either surgery or any accident
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Received, recorded, and addressed incoming and outgoing communication via telephone and email
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Chiropractic Assistant/Front and Back Office Assistant
CHIRO PLUS CHIROPRACTIC CENTERS
Mesa, AZ
03.2019 - 09.2019
- Assisted physicians and nurses with clinical procedures such as putting patients on therapies provided ultrasounds
- Triaged incoming calls for the provider to determine callers' likely needs, including immediate appointments or scheduled visits
- Documented patient information in files and prepared paperwork for MRI's or sending them out to get x-rays
- Audited samples and refrigerated medications to verify freshness and remove any expired packages
- Precepted newly hired medical assistants to train each on office procedures and important tasks
- Enforced department policies and procedures to keep the team operating effectively and delivering top-notch care
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms
- Sanitized, restocked, and organized exam rooms and medical equipment
- Collected and documented patient medical information such as blood pressure and weight
- Directed patients to exam rooms, fielded questions, and prepared for Chiropractor
- Called and faxed attorneys' offices for patients' treatment
- Obtained client medical history, including medication information, symptoms, and allergies
- Scheduled appointments, registered patients, and distributed treatment plans to attorneys for therapy for accidents
- Gathered forms, copied insurance cards, and identification cards to collect patient information to make a chart.
Machine Operator
ARIZONA NUTRITIONAL SUPPLEMENTS
Chandler, AZ
06.2018 - 02.2019
- Maintained machines within the work area, complying with company and OSHA safety rules and regulations
- Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
- Maximized productivity by keeping detailed production records and identifying hold-ups
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects
- Manually set up machinery and equipment, including parts, equipment, and grinders
- Calibrated, tested, and adjusted machine settings or controls in preparation for running operations
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
- Cross-trained in multiple positions to offer skilled assistance with different parts of the production line
- Inspected final products for defects and flaws using proper QA procedures
- Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
Production Line Assembler
ARIZONA NUTRITIONAL SUPPLEMENTS
Chandler, AZ
02.2016 - 06.2018
- Worked closely with others in team-oriented settings to maintain line productivity
- Kept work area clean, neat, and organized to prevent accidents, mishaps, and misplaced tools
- Kept work areas clean by removing trash and debris and organizing all tools in preparation for the next shift
- Met daily quotas consistently by always working hard and efficiently with little downtime
- Assisted quality assurance by visually inspecting items and removing defective parts
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Boxed, labeled, and transported items to support assembly operations
- Checked the position and alignment of each component to prevent errors and minimize materials waste
- Completed durable assemblies and subassemblies with hand and power tools
- Supported tight production timelines by quickly moving heavy loads between workstations
- Put hazardous materials in properly marked containers to avoid injuries or contamination
- Completed skilled work using electrical, hydraulic, and air-activated hand tools.
Education
Front Cashier -
MORENO'S MEXICAN GRILL
Chandler, AZ11.2015
SCHOOL DIPLOMA -
Hamilton High School
Chandler, AZ05.2007
Skills
- Microsoft Office
- Inbound phone calls
- Client communication
- Customer service
- Sales Closing
- Sales Development
- Checking in and Out Patients
- Customer Needs Assessment
- Processing Payments
- Relationship Building
- Basic Math
- Team Member Motivation
- Verifying Insurances
- Scheduling
- Faxing, Scanning Emailing Orders & Referrals
Languages
Spanish/English
Full Professional
Timeline
Patient Services Specialist 1
Steward Medical Group
04.2023 - Current
Sales Representative
B&G Auto Sale
01.2021 - 04.2023
Employment Specialist
04.2020 - 12.2020
Front Desk/Recruiter
EXPRESS EMPLOYMENT PROFESSIONALS
12.2019 - 04.2020
Front Desk Receptionist/ Banner Physical Therapy
EXPRESS EMPLOYMENT PROFESSIONALS
09.2019 - 12.2019
Chiropractic Assistant/Front and Back Office Assistant
CHIRO PLUS CHIROPRACTIC CENTERS
03.2019 - 09.2019
Machine Operator
ARIZONA NUTRITIONAL SUPPLEMENTS
06.2018 - 02.2019
Production Line Assembler
ARIZONA NUTRITIONAL SUPPLEMENTS
02.2016 - 06.2018
Front Cashier
MORENO'S MEXICAN GRILL
11.2015
Caregiver
AFFINITY FAMILY
03.2008 - Current
Front Cashier -
MORENO'S MEXICAN GRILL
SCHOOL DIPLOMA -
Hamilton High School