Janet Rodriguez
Las Vegas,NV
Summary
To obtain a position that allows me to incorporate my education, work experience and social skills to enhance growth for my employer and my career. Friendly and prompt with good hands in using phone, computer, office equipment and machinery. Strong multitasking, communication and interpersonal skills. Dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance work productivity.
Overview
9
9
years of professional experience
Work History
Production Technician
Green Thumb Industry
Las Vegas, United States
08.2020 - Current
- Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
- Collected and inspected random samples during test runs to identify necessary adjustments.
- Made sure that products were produced on time and are of good quality.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Monitored employee actions for adherence to safety procedures.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Resolved issues quickly to maintain productivity goals.
- Sanitizing daily in between work orders or when necessary. Deep cleaning monthly dealing with chemicals.
- Maintained maximum organization and productivity by properly sorting and prepping in advanced to keep work productivity going.
- Used Excel and other software to update / keep track of inventory. Prints out proper labels for any outgoing orders.
- Made sure over 5,000 units everyday are labeled and secured correctly before putting them into outgoing boxes.
Receptionist
Remedy Intelligent Staffing
Las Vegas, NV
12.2019 - 08.2020
- Sanitizing anything after usage is big when it came down working for Desert Grown Farms and Cannabiotix as a temporary employee
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Sorted, received and distributed mail correspondence between departments and personnel
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support for both companies by copying, faxing and filing documents
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Managed multiple tasks and met time-sensitive deadlines
Client Services Representative
Total Credit Recovery
Las Vegas, NV
10.2018 - 10.2019
- Checked assigned client emails and responded to any when necessary throughout everyday
- Ran credit cards, mail in checks, electronic checks, notated accounts and posted any payments
- Completed any tasks clients wanted us to do like open/close accounts or update any payments
- Scanned any new paperwork into company's computers and updated any accounts as needed
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Entered customer interaction details into company software to track requests, document problems and record solutions offered
- Managed over 50 accounts per day
- Posted over 200 payments per day
Receptionist
Dental Center of Nevada
Las Vegas, NV
12.2017 - 06.2018
- Update any paperwork for any new/existing patients
- Checking every patient eligibility for Dental insurance
- Made new paperwork and scanned them into company's computer
- Answering any incoming calls
- Maintained and managed patient records in compliance with security regulations
- Assisted patients in completing all necessary forms and documents
- Scheduled, rescheduled and handled cancelled appointments for patients
- Prepared claim forms for dental insurance
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Documented patients' dental health information, medical history and vital signs
- Greeted over 10 patients per day
- Organized referrals to other medical specialists
Front Desk
Las Vegas Athletic Club
Las Vegas, NV
01.2016 - 12.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Promptly answered multi-line phone system, transferred phone calls to correct departments, and greeted callers enthusiastically
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Maintained transaction security by verifying payment cards against identification
- Keeping work area clean
- Explained details regarding property to acclimate patrons to resort environment
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Protected guest valuables with main safe or in individual boxes to maximize security
- Used internal software to process reservations, check-ins and check-outs
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Education
High School Diplomat -
Del School High School
2015
Skills
- Cooperative team member
- Energetic
- Can multitask
- Extremely organized
- Quick learner
- Strong verbal communication
- Bilingual (Spanish)
- Can stand for long duration
- Computer Skills
- Data Entry
- Machinery operation
- Quality assurance
References
Kevin Pina
(702) 684-2072
Stephanie Ornelas
(725) 219-7306
Bryan Canales
(725) 261-9897
Valeria Mafra
(702) 542-4538
Timeline
Production Technician
Green Thumb Industry
08.2020 - Current
Receptionist
Remedy Intelligent Staffing
12.2019 - 08.2020
Client Services Representative
Total Credit Recovery
10.2018 - 10.2019
Receptionist
Dental Center of Nevada
12.2017 - 06.2018
Front Desk
Las Vegas Athletic Club
01.2016 - 12.2017
High School Diplomat -
Del School High School
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