Janet Roorbach

Pinky's is a Pop-Up Cotton Candy and Popcorn stand. We set up at local festivals and events to bring special treats to our customers!

GA license number 5311216

Operated 3 newly established Budget Blinds territories with revenue exceeding 1.5 million per year.

• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Managed daily cash flow, deposits, expenditures, and account reconciliations.
• Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
• Oversaw payroll, business planning and marketing for franchise operations.
• Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
• Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
• Recruited and developed successful leadership staff to handle day-to-day business operations.
• Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
• Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
• Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
• Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
• Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
• Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
• Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.

For the Division of Aging Services , Community Care Services Program worked as part of a team to manage a $200 million Medicaid Waiver Program.

• Evaluated vendor proposals for new software solutions, ensuring alignment with business objectives and long-term scalability requirements.
• Designed custom dashboards and reporting templates tailored to stakeholder needs, enhancing visibility into key metrics and trends.
• Identified trends and patterns in data sets, providing actionable insights for improving operational efficiency and reducing costs.
• Facilitated ongoing collaboration between IT personnel and business users to optimize system performance and address evolving data requirements.
• Ensured compliance with applicable regulations governing data privacy and security protocols within the analysis team''s work environment.
• Enhanced overall business analysis by streamlining data collection methods and implementing advanced analytics tools.
• Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
• Established team priorities, maintained schedules and monitored performance.
• Established a robust quality assurance framework for analysis outputs, minimizing errors and ensuring consistent adherence to established standards.
• Collaborated with cross-functional teams to drive process improvements, resulting in increased productivity and streamlined workflows.
• Conducted root cause analysis on critical issues impacting business operations, recommending targeted solutions to mitigate risks and drive positive outcomes.