Janet Ruiz
Las Vegas,NV
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admin Input Operator
Mandalay Bay Resort & Casino Las Vegas
09.2024 - Current
- Configure and input various events into the wagering system, ensuring accurate posting of event results.
- Generate daily results sheets to assist with auditing and reporting processes.
- Develop and distribute customer menu sheets to outline available wagers for different events.
- Provide guidance to sister properties by phone and email for setting odds and ensuring sheet accuracy.
- Assist guests with BetMGM mobile account inquiries, offering clear guidance and support.
Image Processor
Lee & Mason Financial Services
03.2022 - 02.2023
- Created and managed electronic records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Update and audit database daily
- Engaging clients and/or other individuals as necessary to update records
- Manage and maintain accurate and up to date records/information
- Complete/compile research
- Maintain records and files
Customer Service Rep
WPS Health Solutions
02.2022 - 07.2022
- Obtained a Secret clearance in preparation for working with sensitive and confidential information
- Provide basic tech support and escalated appropriately
- Communicate with inquirer to determine appropriate (HIPPA or POA, etc.) authorization or referral of services
- Keep records of customer interactions or transactions as well as actions taken
- Complete contract forms, prepare change of address records, executor of state letters or issue service discontinuance orders
- Complete research and provide final resolution to inquiries within OLLI
- Receive telephone and written inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems
- Apply appropriate provisions of TRICARE regulations, interpretations, and procedural directives in making determinations on eligibility and benefits to determine appropriate responses to inquiries
Receptionist
Bellagio Hotel/Park MGM
01.2020 - 11.2021
- Data entry utilizing Opera software, Excel, Office, etc
- Prepare, edit, and proofread documents and maintain electronic and physical records
- Responsible handling payments/tips to employees, cage procedures, etc
- Both via system and physically
- Maintain all office equipment as needed and coordinate repairs
- Answer multi-line phone systems and direct calls to the appropriate staff/department and respond to all general e-mail correspondence
- Coordinate and manage daily booking arrangements and reservations
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, Utah05-2026
Associates Degree - Focus in IT and Information Systems Management
College of Southern Nevada
Las vegas, NV01.2024
Skills
- Data entry proficiency
- Document scanning and digitization
- Tech support
- Customer Service
- Microsoft 365 tools (Word, Excel, Outlook, etc)
- Troubleshooting
- Remote support tools
- Windows/Mac/Linux Operating Systems
Certification
- Gaming License
- CompTIA A+ Core 1
- Secret Clearance
Languages
English
Spanish
Timeline
Admin Input Operator
Mandalay Bay Resort & Casino Las Vegas
09.2024 - Current
Image Processor
Lee & Mason Financial Services
03.2022 - 02.2023
Customer Service Rep
WPS Health Solutions
02.2022 - 07.2022
Receptionist
Bellagio Hotel/Park MGM
01.2020 - 11.2021
- Gaming License
- CompTIA A+ Core 1
- Secret Clearance
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Associates Degree - Focus in IT and Information Systems Management
College of Southern Nevada
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