Summary
Overview
Work History
Education
Skills
Timeline
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Janet Sawyers

Prestonsburg,Kentucky

Summary

Friendly and service-oriented PBX Operator with [Number] years of progressive employment in fast-paced settings. Handles [Number] calls per day with a polite and helpful demeanor. Adept with coordinating complex calendars and schedules. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Hardworking PBX Operator with a commitment to ensuring exceptional customer service. Dedicated to driving process improvements through streamlining systems. Proven strengths in [Skill] and [Skill]. Detail-oriented PBX Operator with excellent communication and customer service skills. Possess [Number] years of employment managing telephone switchboards in [Industry] settings. Known for commitment to efficiency and accuracy. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in [Language]. Polite and professional [Job Title] with exceptional [Type] coordination skills. Proficient in use of [Software] with proven to promote effective communication across departments. Attentive [Job Title] with [Number] years of experience facilitating communication in [Type] settings. Strong multi-tasking and technical troubleshooting ability. Enthusiastic Telephone Operator with [Number] years of experience providing phone reception services for [Type] companies. Energetic personality with excellent customer service talents. Skilled in managing switchboards with up to [Number] employees. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

PBX Operator

Appalachian Wireless
Prestonsburg, United States
09.2021 - Current
  • Created and maintained company phone directory with current extensions and staff information.
  • Trained and mentored new PBX operations employees.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
  • Coordinated general corporate messaging and voicemail for organization with [Number] employees.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Received incoming calls and paged individuals and departments over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
  • Operated digital paging system to notify recipients of incoming calls.
  • Provided relay service for hearing-impaired users.
  • Searched relevant directories to find contacts, business addresses, and [Type] information for customers and employees.

Cosmetic Counter Manager

Goodys
Pikeville, KY
06.2017 - 09.2020
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Supervised team of [Number] [Job title]s serving approximately [Number] customers per day.
  • Gathered and analyzed sales and performance data to set and strategize on [Timeframe] departmental goals.
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Recruited, hired and trained [Job title]s in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
  • Collaborated with [Job title] to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
  • Greeted and assisted customers within [Timeframe] of approaching cosmetic counter.
  • Ordered supplies and inventory for cosmetics counter averaging $[Amount] per month in sales.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Protected store assets and inventory via loss prevention procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Ranked among top sales performers, averaging over $[Amount] sales annually.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.

Secretarial Assistant

Justice Stoneworks
Mooresburg, TN
07.2014 - 12.2017
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into [Software] system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Bookkeeping Administrative Assistant

Tony Seaton, Atty
Johnson City, TN
09.2008 - 10.2011
  • Maintained inventory of office supplies and placed orders.
  • Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
  • Received and delivered incoming accounting department mail to appropriate staff members.
  • Reviewed general ledger for accuracy and specific coding issues.
  • Prepared documentation for travel reimbursement and corporate credit card expenses.
  • Processed employee and contractor expense reimbursements quickly, enabling payments within [Timeframe].
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Served as key holder and performed related functions in accordance with safety and security policies.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Input financial data and produced reports using [Software].
  • Entered figures using 10-key calculator to compute data quickly.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Recorded deposits into [System], reconciled monthly bank accounts and tracked expenses.
  • Completed bi-weekly payroll for company employees.
  • Maintained relationships with vendors and managed invoices for [Product].
  • Reconciled company bank, credit card and line of credit accounts every [Timeframe], investigating and resolving discrepancies to keep accounts audit-ready.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using [Software] with [Number]% accuracy.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Monitored [Number]-employee team while handling day-to-day accounting processes and financial accuracy.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, [Timeframe] balance records, vendor payments and profit and loss statements for [Number] clients.
  • Checked [Type] documents for errors and accuracy while updating in [Software].
  • Analyzed, constructed and calculated daily accounting records, payroll and sales transactions.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Utilized [Software] and [Software] to analyze, store and record company financial information.
  • Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in [Software].
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Reviewed account documentation for over [Number] accounts, rectified issues and contacted vendors about account changes.
  • Processed nightly bills, checks and vendor payments worth over $[Amount], maintaining detailed records and receipts.
  • Created detailed expense reports and requests for capital expenditures.
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
  • Maintained excellent financial standings by working closely with [Job title] to processes business transactions.
  • Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
  • Trained and supervised [Number] [Type] employees on best practices and accurate financial forecasting.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Managed and updated financial accounts and permanent records for more than [Number] current clients.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Used [Software] to accurately manage over [Number] accounts worth $[Amount].
  • Maintained [Number]% accuracy while processing $[Amount] worth of [Timeframe] payments.
  • Inspected account books and recorded transactions, resulting in [Result].
  • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Reset [Software] for next days' use by sending detailed daily bank reports to [Type] agency and closing finances for current day.
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Prepared and distributed [Number] employee reimbursement checks per [Timeframe].
  • Handled [Number] employee payroll and other day-to-day financial transactions while maintaining long-term goals.
  • Used [Software] to perform accurate financial analysis and audits to mitigate financial risks.
  • Presented audit findings to [Job title] after reviewing results and paperwork.

Education

Bookkeeping - Bookkeeping

Harper College
Palatine, IL
09.2002

Nursing - Nursing

Mayo Vocational College
Pikeville, KY
07.1978

High School Diploma -

FedsCreek High School
Fedscreek, KY
05.1977

Skills

  • Supply Stocking
  • Company Directory
  • Safety Training
  • Workflow Processes
  • Personnel Management
  • Office Meetings
  • Informative Announcements
  • Supply Restocking
  • Emergency Situation Response
  • Accounts Payable and Accounts Receivable
  • Researching Customer Issues
  • Customer Retention
  • Problem Research and Resolution
  • Strong Telephone Etiquette
  • Making Appointments
  • Special Projects
  • Administrative Support
  • Special Orders
  • Meeting Preparation
  • PA Systems
  • Business Correspondence
  • Telephone Reception
  • Switchboard Management
  • Client Satisfaction
  • Switchboard Operations
  • Caller Assistance
  • Cash Register Operations
  • Automated System Monitoring
  • Front Desk Management
  • Information Updates
  • Office Supplies and Inventory
  • Clerical Support
  • Welcoming Customers
  • Polishing Skills
  • Operating Telephones
  • Document Organization
  • Knowledge Base
  • Staff Recruiting
  • Call Transfers
  • Customer Transactions
  • Store Merchandising
  • Effective Customer Communication
  • Office Cleaning
  • Weekly Payroll
  • Patient Intakes
  • Status Updates
  • Loyalty Programs
  • Corporate Messaging
  • Customer Support Needs Assessment
  • Creative Solutions
  • Store Layouts
  • Call Connections
  • Employee Timesheet Processing
  • Customer Care
  • Credit Card Transaction Processing
  • Telephone Orders
  • Store Presentation
  • Patient Interviews
  • Returns Policies
  • Closing Procedures
  • PBX Phone Systems
  • Phone Call Direction
  • Voice Training
  • Visual Displays
  • Human Resources Department Processes

Timeline

PBX Operator

Appalachian Wireless
09.2021 - Current

Cosmetic Counter Manager

Goodys
06.2017 - 09.2020

Secretarial Assistant

Justice Stoneworks
07.2014 - 12.2017

Bookkeeping Administrative Assistant

Tony Seaton, Atty
09.2008 - 10.2011

Bookkeeping - Bookkeeping

Harper College

Nursing - Nursing

Mayo Vocational College

High School Diploma -

FedsCreek High School

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Janet Sawyers