Janet Shannon

Staffing responsibilities

Hiring new staff

Performance monitoring and annual reviews for 9 in office staff members

Monthly performance evaluation of 8 outsourced employees

Recognizes individual staff development and ability levels to achieve personal growth and organizational efficiency

Clearly establishes performance objectives and evaluation criteria for all staff

Effectively tracks employee performance through daily, weekly, and monthly metrics

Performance monitoring, training, and inventory management tracking for warehouse staff

Coordination of staff scheduling to ensure service standards are consistent daily, over weekends, and holiday coverage

Establishes report with staff to provide opportunity for open communication with supervisor through weekly staff meetings

Policy and procedures

Ensures operational integrity by adherence to all PHS policies and procedures

Identifies inefficient procedures and adjusts/updates to obtain maximum efficiency

Growth objectives

Integral in setting department goals for growth both quarterly and annually

Coordinates with A/R to ensure accuracy of claims

Coordinates with A/R to maintain list of current payors for UMW and Texas

Builds organizational effectiveness

Marketing Team coordination

Coordinates with marketing team to ensure clear communication to our customers regarding processes and policies

Ensures messaging between marketing and operations are consistent and updated as changes arise

Customer satisfaction

Ensures customer feedback is followed up monthly. Provides solutions when complaints or concerns arise

Communicates with our hospital partners to solve concerns or issues ensuring the highest level of satisfaction

Special projects 2024

Integral in development and integration of new order management system. Participated in weekly meetings, testing, evaluation, and implementation of new software.

• Reviewed Medicare explanation of benefits for adjustements and payment posting.