Janet Shirley
Knoxville
Summary
Dynamic small business owner with a proven track record at J & J Flooring, excelling in financial management and customer service. Achieved consistent growth through strategic planning and innovative marketing, while fostering strong vendor relations. Renegotiated contracts to reduce costs, enhancing profitability and ensuring exceptional service delivery.
Overview
23
23
years of professional experience
Work History
Small Business Owner
J & J Flooring
03.1999 - 06.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Education
High School Diploma -
Central High School
Tuscaloosa, AL05-1985
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Operations management
- Business development
- Financial management
- Project management
- Cost control and analysis
- Business growth and retention
- Strategic planning
- Budget management
- Staff hiring
- Financial planning
- New business launch
- Staffing
- Negotiation
- Employee performance management
- Payroll administration
- Financial administration
- Employee development
- Human resources administration
- Human resources management
- Team building
- Reporting and documentation
- Sales oversight
- Accounting oversight
- Customer service
- Customer service management
- Decision-making
- Business management
- Purchasing and planning
- Sales tracking
- Desktops, laptops, and mobile devices
- Inventory tracking and management
- Calendar management
- Staff management
- Inventory control
- Delegating work
- Price structuring
- Scheduling
- Inventory management
- Schedule management
- Administrative management
- Client account management
- Delegation
- Cost reduction
- Revenue generation
- Data management
Timeline
Small Business Owner
J & J Flooring
03.1999 - 06.2022
High School Diploma -
Central High School
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