Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Skamser

Jewell,IA

Summary

Proven track record at Reliance State Bank, leading a team of 7 in operations, ensuring compliance, and enhancing customer relationships. Expert in account reconciliation and adept at problem-solving, significantly improved audit readiness and customer service efficiency. Demonstrates exceptional attention to detail and relationship management skills.

Overview

9
9
years of professional experience

Work History

Assistant Cashier/Operations Officer

Reliance State Bank
01.2023 - Current
  • Supervise 7 Personal Bankers and Customer Service Representatives/Tellers to ensure all procedures and regulations are followed.
  • Monitor, reconcile and make regular entries to general ledger accounts.
  • Review all new deposit accounts and online transaction entries for accuracy and compliance.
  • Prepare and gather all information for regular audits and work closely with internal auditors.
  • Initiate outgoing and process incoming wire transfers.

Bookkeeper

Reliance State Bank
04.2018 - 01.2023
  • Reconciled multiple accounts, including correspondent bank accounts and internal accounts on a daily to monthly basis.
  • Corrected and processed exception items of non-posted items, stop pays and non-sufficient funds transactions.
  • Processed and balanced ACH transactions.
  • Primary contact for internet banking support to customers, approve online banking applications, mobile deposits and account changes requested through online channels.

Personal Banker

Reliance State Bank
09.2017 - 04.2018
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Provided debit card support to customers involving fraudulent transactions.


Teller

Reliance State Bank
08.2015 - 09.2017
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

Bachelor of Arts - Leisure Services: Programming

University of Northern Iowa
Cedar Falls, IA
05.1998

Skills

    Account reconciliation

    Problem solving

    Attention to detail

    Relationship management

Timeline

Assistant Cashier/Operations Officer

Reliance State Bank
01.2023 - Current

Bookkeeper

Reliance State Bank
04.2018 - 01.2023

Personal Banker

Reliance State Bank
09.2017 - 04.2018

Teller

Reliance State Bank
08.2015 - 09.2017

Bachelor of Arts - Leisure Services: Programming

University of Northern Iowa

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Janet Skamser