Janet Smith
Mobile
Summary
Experienced leader with strong background in management with experience in motivating teams, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Sales Team Manager
Belk Department Store
04.2019 - 03.2025
- Meet or exceed area sales goals through training, coaching, and managing sales of associate staff.
- Drive Customer Experience through the store and Omni Fulfillment Ship to Home, through team performance.
- Helped drive the Omni Fulfillment goals by picking Ship To Home and BOPIS orders and processing them ensuring they are picked and packed within a timely manner.
- Provide training and coaching to sales associates, to ensure associates exhibit the key service behaviors needed to deliver outstanding customer service on a daily basis.
- Motivate and coach sales associates to meet or exceed credit goals
- Ensure associates knew the high shrinkage areas on the sales-floor and making sure they understood how to deter theft b giving customer service.
- Leading the stores Customer Champion Program to motivate all sales associates on the company's Metrics and P.A.C.E.S .
- Leading floor sets and setting planograms for new merchandise .
- Merchandising all areas in the department as merchandise comes in .
- Collaborating with with the visual team and merchandising manager to support overall merchandising presentation in the store in the department.
- Open / close the store on weekdays and including weekends
- Approve escalated point of sale transactions such as returns, voids etc.
- Resolve customer service issues as needed.
- Responsible for price changes , price markups in department.
- Responsible for inventory management( laying inventory stickers, and making upc barcodes for merchandise) in department area.
- Responsible for following all policies and procedure related to Asset Protection and safety, and OSHA regulations.
- Maintaining a high level of positivity for team engagement.
Assistant Store Manager
Khol's Department Store
06.2008 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
- Direct merchandising for total store , including planning of floor sets, price changes , ad sets and monthly updates.
- Managed inventory throughout the store utilizing Merchandise Location System .
- Managed the Shipment to store process which included leading and processing the truck loading/ and unloading , replenishing stock, price changes, vendor return, and inventory count control.
- Managed the sales management team and their departments in the store .
- Administered and managed payroll/expenses including store payroll projections , productivity, and controllable costs in relation to sales trends.
- Managed, executed, and trained associates in ALL areas of the ''Ship to Home / Buy Online Pick Up In Store'' .
- Completed and administered associate annual reviews.
- Engaged with associates about Shrink Awareness and what to look for.
Assistant Store Manager
Stein Mart
09.2006 - 06.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Open / closing of store on weekdays and on weekends as needed
- Managed all aspects of day-to-day operations , including merchandising, human resources, inventory management, shipping an receiving.
- Lead associate team to ensure total store recovery standards were met daily.
- Review business summaries for sales opportunities .
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
High School Diploma -
Satsuma High School
1 Gator Circle Satsuma, AL 36572Associates Degree in Business Administration - Business Management
Phillips Junior College
05-1993
Skills
- Data-driven decision making
- Sales coaching
- Sales team training
- Verbal and written communication
- Employee motivation
- Training and development
- Staff management
- Performance management
- Performance coaching
- Positive and upbeat
- Relationship building
- Goals and performance
Timeline
Sales Team Manager
Belk Department Store
04.2019 - 03.2025
Assistant Store Manager
Khol's Department Store
06.2008 - 04.2019
Assistant Store Manager
Stein Mart
09.2006 - 06.2008
High School Diploma -
Satsuma High School
Associates Degree in Business Administration - Business Management
Phillips Junior College
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