Summary
Work History
Education
Skills
Timeline
Manager

Janet Sofie

Sequim,WA

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my time management and cash handling expertise at Broadway Convenience Store to significantly improve transaction efficiency. My commitment to customer service and teamwork, honed across diverse roles, consistently boosted satisfaction and loyalty, demonstrating my ability to meet and exceed employer expectations.

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking .

Work History

Cahier

Broadway Connivance Store
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Waitress Trainer

Glacier Lanes Resturant
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.

Family Caregiver

CDWA
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
  • Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
  • Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
  • Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
  • Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
  • Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
  • Enhanced quality of life for patients with dementia by implementing cognitive stimulation activities tailored to individual needs.
  • Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained entire family's schedule and organized events.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Education

Everett Community College
Everett, WA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and in
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash handling and management
  • Cash register operation
  • Professionalism and courtesy
  • Cash management
  • Payment processing
  • Product restocking
  • Issue resolution
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Purchase assistance
  • Payment posting
  • Liquor regulations
  • Team collaboration

Timeline

Cahier

Broadway Connivance Store

Waitress Trainer

Glacier Lanes Resturant

Family Caregiver

CDWA

Everett Community College

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Janet Sofie