Janet Soliman
Virginia Beach,Virginia
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Hardee's Restaurant. Skilled in food safety compliance and team motivation, adept at fostering a collaborative environment and streamlining operations for efficiency. Demonstrates exceptional problem-solving abilities and a commitment to excellence, significantly contributing to workplace improvements and positive customer experiences.
Overview
12
12
years of professional experience
Work History
Breakfast Manager
Hardee's Restaurant
06.2019 - 05.2022
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Team Leader
Hardee's Restaurant
06.2014 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Cashier
Hardee's Restaurant
05.2010 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma
Angeles City National Trade School
Angeles, Philippines05.2000
Skills
- Team motivation
- Food Preparation
- Scheduling Staff
- Sanitation Procedures
- Food Safety Compliance
- Waste Reduction
- Teamwork and Collaboration
- Customer Service
- Reliable and Responsible
- Multitasking
- Problem-solving abilities
- Team Leadership
Languages
Tagalog
Native or Bilingual
English
Full Professional
Timeline
Breakfast Manager
Hardee's Restaurant
06.2019 - 05.2022
Team Leader
Hardee's Restaurant
06.2014 - 06.2019
Cashier
Hardee's Restaurant
05.2010 - 06.2019
Diploma
Angeles City National Trade School