Janet Soliman
Virginia Beach,Virginia
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Hardee's Restaurant. Skilled in food safety compliance and team motivation, adept at fostering a collaborative environment and streamlining operations for efficiency. Demonstrates exceptional problem-solving abilities and a commitment to excellence, significantly contributing to workplace improvements and positive customer experiences.
Overview
12
12
years of professional experience
Work History
Breakfast Manager
Hardee's Restaurant
1951 Lynnhaven Parkway, Virginia Beach, Va 23453
06.2019 - 05.2022
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Team Leader
Hardee's Restaurant
1951 Lynnhaven Parkway, Virginia Beach, VA 23453
06.2014 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Cashier
Hardee's Restaurant
1951 Lynnhaven Road, Virginia Beach, VA 23453
05.2010 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma
Angeles City National Trade School
Angeles, Philippines05.2000
Skills
- Team motivation
- Food Preparation
- Scheduling Staff
- Sanitation Procedures
- Food Safety Compliance
- Waste Reduction
- Teamwork and Collaboration
- Customer Service
- Reliable and Responsible
- Multitasking
- Problem-solving abilities
- Team Leadership
Languages
Tagalog
Native or Bilingual
English
Full Professional
Timeline
Breakfast Manager
Hardee's Restaurant
06.2019 - 05.2022
Team Leader
Hardee's Restaurant
06.2014 - 06.2019
Cashier
Hardee's Restaurant
05.2010 - 06.2019
Diploma
Angeles City National Trade School