Janet Sotelo
Summary
Knowledgeable Loan Processor offering excellent communication and negotiation skills. Offering 10-year history of successful loan and banking history. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Focusing to improve bank's loan program through knowledgeable and efficient service to customers.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Processor/Closer
First Basin Credit Union
08.2020 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Completed denial and cancellation procedures on applicable files.
- Oversaw file input in mortgage software and grant-specific software.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
Marketing Coordinator
First Basin Credit Union
01.2018 - 08.2020
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Tracked and reported on marketing campaign responses.
- Planned and executed internal and external marketing events.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Managed team calendars and scheduled events for multiple staff members.
- Planned trade shows and vendor fairs for clients and partners to attend.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Proofread marketing documentation to check for spelling, grammar and syntax errors.
- Worked with vendors to complete projects according to schedule and specifications.
Member Relationship Officer
First Basin Credit Union
01.2017 - 01.2019
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Business Office Clerk
Lithia
01.2015 - 12.2017
- Developed correspondence letters, memos and emails.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
- Managed POs, expense reports and end-of-month financial accruals.
- Completed data input support for various office administration systems.
- Copied documents for small-scale projects and performed routine maintenance on office equipment.
- Sorted and delivered mail and packages to appropriate personnel.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
No Degree - Business Administration And Management
Odessa College
Odessa, TXHigh School Diploma -
Richard Milburn Academy
Odessa, TX05.2010
Skills
- Critical Thinking
- Title Abstracts
- Commercial Real Estate
- Loan Information Recording
- Financial Underwriting
- Digital Applications
- Closing Documentation
- Lending Software Systems
- Credit Verification
- Desktop Underwriter
- Loan Application Preparation
- Credit Reporting Software
- Funds Disbursement Application
- Loan Records Filing and Maintenance
- Customer Communication
- Appraisal Verification
- Insurance Forms
- Financial Data Collection
- Personal Reference Verification
- Credit Applications
- Loan Paperwork
- Accounting Softwares
- Mortgage Loan Processing
- Loss Protection
- Deposit and Payment Collection
- Mortgage Closing Scheduling
- Appoint Scheduling
- Bank Secrecy Act
Languages
Spanish
Professional Working
Timeline
Mortgage Loan Processor/Closer
First Basin Credit Union
08.2020 - Current
Marketing Coordinator
First Basin Credit Union
01.2018 - 08.2020
Member Relationship Officer
First Basin Credit Union
01.2017 - 01.2019
Business Office Clerk
Lithia
01.2015 - 12.2017
No Degree - Business Administration And Management
Odessa College
High School Diploma -
Richard Milburn Academy
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