JANET SOTELO
Balch Springs
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced assistant manager with over 8 years of experience in finance. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
COMMERCIAL/BPP CLERK
KAUFMAN APPRASIAL DISTRICT
05.2024 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
Great Experience Maker
Michaels
03.2023 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Set up and activate customer accounts
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assistant Manager
CCFI COMPANIES
06.2015 - 12.2022
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored security to protect employees, customers and property
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Customer Advocate
CCFI COMPANIES
07.2014 - 06.2015
- Balanced cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow
- Listened to customers actively to assess issues and provide accurate information
- Promoted available products and services to customers during service, account management and order calls
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
SAMUEL HIGH SCHOOL
Dallas, TX07.2010
Skills
- Staff Management
- Teamwork Skills
- Company Guidelines
- Employee performance evaluations
- Budgeting
- Collection's
References
UPON REQUEST
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
COMMERCIAL/BPP CLERK
KAUFMAN APPRASIAL DISTRICT
05.2024 - Current
Great Experience Maker
Michaels
03.2023 - 02.2024
Assistant Manager
CCFI COMPANIES
06.2015 - 12.2022
Customer Advocate
CCFI COMPANIES
07.2014 - 06.2015
High School Diploma -
SAMUEL HIGH SCHOOL
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