Janet Spain
Assistant Manager
Oak Lawn,IL
Summary
Objective bank leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Assistant Bank Manager
Citibank
06.2006 - 05.2023
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Collaborated with bank manager and senior teller on scheduling, hiring decisions and monthly audits.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Protected company assets with strategic risk management approaches.
Customer Service Officer,Senior Teller and Teller
Citibank
- Set up service appointments to handle advanced technical concerns.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled foreign currency and performed currency transaction reports.
- Answered phone and inquiries on banking products.
- Performed general teller duties for drive-thru line.
Education
No Degree - Business Administration
Northwestern Business College
Chicago, ILHigh School Diploma -
Lane Tech High School
Chicago, ILSkills
- Customer Inquiries
- Compliance Anti Money Laundering (AML & AAR)
- Due Diligence
- Operational Standards
- Safe Deposit Box Oversight
- Facility Security
- Coordinate Training
- Wire Transfer
- Detailed Oriented
- Confidential Records Management
- Manage Cash Flow
- Complex Problem-Solving
Timeline
Assistant Bank Manager
Citibank
06.2006 - 05.2023
Customer Service Officer,Senior Teller and Teller
Citibank
No Degree - Business Administration
Northwestern Business College
High School Diploma -
Lane Tech High School