Janet Stanhope
Forsyth,MT
Summary
Punctual and honest Operations Officer with solid background in team environments. Uses slow periods effectively to stay on top of daily jobs while pursuing opportunities to help team improve service. Committed Operations Officer adept at driving organizational efficiency to meet corporate objectives. Attentive to detail adept at office administration and budget monitoring demonstrated across 25 years of banking industry success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Head Cashier/Operations Officer
First State Bank Of Forsyth
06.1998 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Verified compliance with best business practices throughout organization.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Optimized business processes to foster operational efficiency.
- Collaborated with executives and management to review projected revenue and adjust resources accordingly.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Education
Executive Development Program
Montana12.2021
High School Diploma -
Rock Springs High School
Rock Springs, Wyoming05.1985
Skills
- Operational Efficiency
- Office Administration
- Employee Performance
- Business Administration
- GL Reconciliation
- Office Supplies and Inventory
- Revenue Projections
- Microsoft Office
- Customer Experience
- Manage Personnel
- Operational Awareness
- Customer Transactions
- Operational Improvements
- Update Policies
- Financial and Operational Reporting
- Records and Database Management
- Department Leadership
- Operational Standard Development
- Equipment Purchase Planning
- Control of Expenses
Timeline
Head Cashier/Operations Officer
First State Bank Of Forsyth
06.1998 - Current
Executive Development Program
High School Diploma -
Rock Springs High School
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