Janet Stowers
Lakewood,WA
Summary
Dynamic Direct Support Professional with extensive experience at Hope Human Services, excelling in effective communication and behavioral management. Proven ability to enhance client engagement and community integration while ensuring safety and support. Skilled in medical record keeping and adept at fostering professional relationships, contributing to improved service delivery and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Hope Human Services
Lakewood, WA
11.2017 - 07.2025
- Mentored and coached individuals in behavioral management techniques.
- Assisted clients with personal living and daily care activities within home and community.
- Provided direct supervision to individuals, ensuring safety and support.
- Trained in administering medication to clients according to established protocols.
- Demonstrated effective communication skills using verbal, nonverbal, and sign language formats.
- Managed phone inquiries and entered data accurately into computer systems.
- Ensured timely documentation of all client interactions and care activities.
DSP (Direct Support Professional)
Aacres
Lakewood, WA
02.2015 - 06.2017
- Facilitated client development of basic living skills and community integration.
- Delivered Positive Behavioral Support to enhance employment opportunities and community engagement.
- Cultivated professional relationships with parents, case managers, and the public.
- Coordinated with medical providers to ensure timely follow-up on client appointments.
- Trained new staff on best practices in care delivery for optimal client support.
Hospitality Departments (Nutrition and Food Services)
Harborview Medical Center
Seattle, WA
08.2012 - 05.2013
- Delivered meal services to residents for breakfast, lunch, and dinner.
- Ensured adherence to menu guidelines, portioning standards, and quality presentation.
- Maintained accurate resident records by collecting personal information and details.
- Resolved issues promptly to enhance customer satisfaction through friendly service.
- Participated in supervisory meetings to stay updated on operational procedures.
- Prioritized tasks effectively to meet service goals efficiently.
Medical Receptionist/Medical Dental/ Call Center/Data Entry/Receiving Clerk
Guidance Staffing/Tacoma General/Group Health
Federal Way, WA
05.2010 - 08.2012
- Greeted patients and managed phone communications, ensuring efficient call transfers.
- Scheduled dental and medical appointments while confirming next-day reminders.
- Sorted and organized patient files to facilitate timely scheduling and assistance.
- Documented critical case information accurately within computer systems.
- Handled simple prescriptions, detailing necessary instructions for patients.
- Managed medical forms and office supplies to ensure operational efficiency.
- Coordinated communication effectively between patients and healthcare providers.
- Maintained a clean reception area to foster a welcoming environment.
Radiology Imaging Receptionist/Admitting
Tacoma General Hospital/Allenmore Hospital
Tacoma, WA
12.2008 - 05.2010
- Facilitated efficient communication by greeting patients and directing calls to appropriate departments.
- Scheduled appointments, managed registration, and processed payments with accuracy.
- Executed charge entry, batch balancing, and cash reconciliation in medical office operations.
- Ensured compliance by organizing and maintaining medical records for diagnostic imaging services.
- Retrieved and displayed films on lightboards for radiologists to enable quick access to imaging results.
- Delivered patient records to clinical and outpatient departments as necessary.
- Tracked incoming and outgoing diagnostic imaging films, efficiently managing trauma and neurology requests.
- Trained new hires on office procedures and best practices for record management.
Patient Registrar Representative/Medical Receptionist
MultiCare Health System
Tacoma, WA
06.2001 - 09.2003
- - Cultivated professional relationships, enhancing organizational communication and collaboration.
- - Welcomed patients, visitors, and staff with a friendly demeanor.
- - Ensured respectful treatment while escorting patients to rooms.
- - Facilitated communication by answering phone lines for physicians and teams.
- - Managed patient check-in/out, registration, scheduling, and report requests efficiently.
- - Verified insurance, collected co-payments, ordered lab tests, and maintained filing systems.
- - Coordinated trauma case management with detailed documentation during hospital transfers.
- - Documented notes and reports promptly for timely access to critical information.
Volunteer-Medical Receptionist/Medical Records
St. Clair Hospital
Lakewood, WA
09.1999 - 08.2000
- Facilitated patient completion of admission forms to streamline onboarding process.
- Managed appointment scheduling for multiple physicians, enhancing operational efficiency.
- Prepared and organized new patient charts, ensuring accuracy and timely responses.
- Scheduled appointments and conducted confirmation calls to optimize patient flow.
- Maintained patient records using electronic health record systems for easy access.
- Verified insurance coverage and collected co-payments as required for appointments.
- Retrieved faxes and uploaded documents to patient charts for clinical staff support.
- Protected patient confidentiality by adhering to strict HIPAA guidelines.
Physical Therapy-Medical Reception
Sound View Medical Clinic
Lakewood, WA
06.1999 - 08.2000
- Efficiently checked in and out patients for daily appointments.
- Managed all incoming and outgoing calls as department operator.
- Scheduled patient appointments to optimize clinic workflow.
- Tracked charts and scanned documents into record room promptly.
- Assisted patients with inquiries and ensured completion of paperwork.
- Filed, faxed, and copied documents for physicians, processing all referrals.
- Conducted rounds in clinics to maintain cleanliness of waiting areas.
- Promoted high customer satisfaction through knowledgeable problem resolution.
Education
Medical Technology - Medical Coding & Medical Receptionist
Bridges Learning Center
Lakewood, WA08.2001
Data Entry - Data Entry Certificate
Renton Technical College
Renton, WA09.1992
General Studies - Data Certification
West Seattle High School
Seattle, WA06.1991
Skills
- Telephone management skills
- Data filing and entry proficiency
- Effective communication strategies
- Coordination of patient scheduling
- Administration of medication practices
- Management of behavioral issues
- Medical record keeping expertise
- Radiology services and film library management
- Reception duties for front and back office staff
- Insurance claim verification skills
- Typing speed and accuracy
- excellent Microsoft Excel capabilities
- effective caregiving skills
- good understanding of medical terminology
- great customer service skills
- efficient use of Microsoft Office tools
- effective coding and billing practices
Certification
- CPR Certification
- Home Care Aide Certification
- First Aid Certification
Timeline
DSP (Direct Support Professional)
Hope Human Services
11.2017 - 07.2025
DSP (Direct Support Professional)
Aacres
02.2015 - 06.2017
Hospitality Departments (Nutrition and Food Services)
Harborview Medical Center
08.2012 - 05.2013
Medical Receptionist/Medical Dental/ Call Center/Data Entry/Receiving Clerk
Guidance Staffing/Tacoma General/Group Health
05.2010 - 08.2012
Radiology Imaging Receptionist/Admitting
Tacoma General Hospital/Allenmore Hospital
12.2008 - 05.2010
Patient Registrar Representative/Medical Receptionist
MultiCare Health System
06.2001 - 09.2003
Volunteer-Medical Receptionist/Medical Records
St. Clair Hospital
09.1999 - 08.2000
Physical Therapy-Medical Reception
Sound View Medical Clinic
06.1999 - 08.2000
Medical Technology - Medical Coding & Medical Receptionist
Bridges Learning Center
Data Entry - Data Entry Certificate
Renton Technical College
General Studies - Data Certification
West Seattle High School