Janet Sumpter
Columbia,SC
Summary
Proactive Warehouse Associate recognized for three years of hands-on experience in shipping and receiving freight and picking and pulling stock. Expertise in wrapping, boxing, labeling and maintaining logs. Strong, robust and comfortable lifting up to 40 pounds at once. Skilled at working efficiently, correctly and quickly.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Order Picker
Amazon Fulfillment center
West Columbia, SC
06.2018 - Current
- Manages pick ticket orders.
- Pulls warehouse items from the shelves based on number, size, color, quantity, and quality requirements.
- Ensures that orders are accurate.
- Stages items correctly for delivery.
- Operates handling equipment and ensures safety regulations are followed.
- Ensures warehouse goals are met.
- Maintains a high level of health and safety standards.
- Packs warehouse orders as necessary.
- Operates scanners so that the proper order is picked and inventory is managed accurately.
- Performs other general warehouse duties as needed.
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter, SC
05.2015 - 06.2018
- Answer inbound calls.
- Management and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Process orders, forms, and application.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Complete call logs and reports.
- Other duties as assigned.
Education
High school diploma -
Lakewood High School
08.2011 - 06.2015
Skills
Order picking and processing
Documentation and reporting
Written and oral communication
Keyboarding
Multi-line phone talent
Professional telephone demeanor
Order fulfillment
Problem-solving skills
Answering questions
Gathering information
Client communication
Certification
LA&H Producer Agent
Timeline
LA&H Producer Agent
07-2021
Order Picker
Amazon Fulfillment center
06.2018 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
05.2015 - 06.2018
High school diploma -
Lakewood High School
08.2011 - 06.2015