Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Janet Sumpter

Columbia,SC

Summary

Proactive Warehouse Associate recognized for three years of hands-on experience in shipping and receiving freight and picking and pulling stock. Expertise in wrapping, boxing, labeling and maintaining logs. Strong, robust and comfortable lifting up to 40 pounds at once. Skilled at working efficiently, correctly and quickly.

Overview

1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience

Work History

Order Picker

Amazon Fulfillment center
West Columbia, SC
06.2018 - Current
  • Manages pick ticket orders.
  • Pulls warehouse items from the shelves based on number, size, color, quantity, and quality requirements.
  • Ensures that orders are accurate.
  • Stages items correctly for delivery.
  • Operates handling equipment and ensures safety regulations are followed.
  • Ensures warehouse goals are met.
  • Maintains a high level of health and safety standards.
  • Packs warehouse orders as necessary.
  • Operates scanners so that the proper order is picked and inventory is managed accurately.
  • Performs other general warehouse duties as needed.

Customer Service Representative

Sykes Enterprises, Incorporated
Sumter, SC
05.2015 - 06.2018
  • Answer inbound calls.
  • Management and resolve customer complaints.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Process orders, forms, and application.
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.
  • Other duties as assigned.

Education

High school diploma -

Lakewood High School
08.2011 - 06.2015

Skills

Order picking and processing

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Certification

LA&H Producer Agent

Timeline

LA&H Producer Agent

07-2021

Order Picker

Amazon Fulfillment center
06.2018 - Current

Customer Service Representative

Sykes Enterprises, Incorporated
05.2015 - 06.2018

High school diploma -

Lakewood High School
08.2011 - 06.2015

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Janet Sumpter