Janet Sun
American Canyon,CA
Summary
Highly talented restaurant manager with 6 years of experience. Self-motivated professional successful in seizing opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager of Restaurant Development
Annies Panda Garden
03.2018 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Built diverse sales pipeline to exceed quota targets.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Capitalized on customer up-sell opportunities resulting in percentage increased revenues.
Banquet and Fine Dining Server
Golden Phoenix
08.2016 - 08.2017
- Ensure timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Reduced wait times and improved efficiency by promptly addressing guest concerns and requests.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
Dietary Assistant
University Of Washington Medical Center
03.2013 - 07.2016
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary requirements, in better overall consumption or behaviors.
- Improved patient satisfaction by providing customized meal plans according to dietary needs and restrictions.
Administrative Assistant
Integrative Health Partner
06.2011 - 12.2012
- Organized weekly staff meetings and logged minutes for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated bookkeeping activities in QuickBooks.
Education
Bachelor of Science - Dietetics
Washington State University
Pullman, WA06.2010
Skills
- Time Management
- Staff Training and Development
- Problem Solving
- Sales Projections
- Knowledge of food and service control
Certification
- ABC Alcohol Server Certification/313436353], 2024 to present
- California Food Handler Card/8402618, 2024 to present
- Certified Dietary Manager/ 22680329 2022 to 2027
Timeline
Manager of Restaurant Development
Annies Panda Garden
03.2018 - Current
Banquet and Fine Dining Server
Golden Phoenix
08.2016 - 08.2017
Dietary Assistant
University Of Washington Medical Center
03.2013 - 07.2016
Administrative Assistant
Integrative Health Partner
06.2011 - 12.2012
Bachelor of Science - Dietetics
Washington State University
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