Janet Switzer
Skagway,AK
Summary
Proven team player with a strong work ethic, demonstrated during my tenure at Red Onion Saloon where I significantly reduced food waste. Skilled in customer service excellence and critical thinking, I consistently exceeded performance metrics at UPS by optimizing delivery routes and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dishwasher
Lucy's Bakery
05.2024 - Current
Cashier
Alaska Commercial Co.
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Kitchen Manager
Red Onion Saloon
07.2019 - 04.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Package Delivery Driver
UPS
12.2013 - 03.2017
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing up to 70 pounds throughout regular course of delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
Education
Bachelor of Science - Psychology
University of Phoenix
Online03.2015
High School Diploma -
Twin Falls High School
Twin Falls, ID05.1991
Skills
- Strong Work Ethic
- Cleaning and sanitizing
- Punctuality
- Efficient cleaning
- Stress Tolerance
- Safety awareness
- Customer service excellence
- Organizational strengths
- Interactive communication skills
- Time Management
- Team Player
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Multitasking
- Proactive and Self-Motivated
- Decision-Making
- Active Listening
Timeline
Dishwasher
Lucy's Bakery
05.2024 - Current
Cashier
Alaska Commercial Co.
07.2023 - Current
Kitchen Manager
Red Onion Saloon
07.2019 - 04.2023
Package Delivery Driver
UPS
12.2013 - 03.2017
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Twin Falls High School