Summary
Overview
Work History
Skills
Timeline
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Janet Thomas

Rancho Cucamonga,CA

Summary

Dynamic Operations Lead with a proven track record at DHL Nike Distribution, enhancing team productivity through effective training and resource management. Skilled in operational efficiency and workforce management, I foster a collaborative environment while ensuring high-quality order fulfillment. Committed to driving performance improvements and maintaining a motivated team.

Overview

4
4
years of professional experience

Work History

Operations Lead

DHL Nike Distribution
09.2022 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Planned operations and activities, and led projects.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
  • Oversaw problem resolution to address barriers to operational efficiency.

Order Selector

DHL Nike Distribution
09.2021 - 09.2022
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.

Order Processor

Pro Logistic
03.2021 - 09.2021
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed customer orders in line with established policies and procedures.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
  • Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
  • Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
  • Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
  • Conducted regular audits of completed orders to ensure accuracy and identify areas requiring attention or improvement.

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Workforce management
  • Order fulfillment
  • Team Training
  • Quality assurance
  • Cycle counting
  • Warehouse operations
  • Delegation

Timeline

Operations Lead

DHL Nike Distribution
09.2022 - Current

Order Selector

DHL Nike Distribution
09.2021 - 09.2022

Order Processor

Pro Logistic
03.2021 - 09.2021

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Janet Thomas